About This Business
About This Business

High Lakes Health Care is a local, independent health care practice dedicated to providing comprehensive and personalized care to patients in Central Oregon. With a team of primary care doctors, family nurse practitioners, and other care providers, the practice is committed to building strong relationships with patients and delivering high-quality care. The practice's approach to healthcare is centered around a population health management model, which recognizes that every community has unique healthcare needs. By working with other partners, High Lakes Health Care aims to provide total population health management across geographic populations. One of the practice's providers, Dr. Jessica Morgan, embodies this approach with her passion for full-spectrum medicine and caring for patients of all ages. Dr. Morgan, who has been practicing at High Lakes Health Care since 2011, enjoys collaborating with administration to build a stronger healthcare system for patients while cultivating an enjoyable culture for staff and providers. Her care team consists of physician assistants, nurse practitioners, medical assistants, and behavioral health consultants, all working together to expand services and improve access for patients. With locations in Bend's Upper Mill, Sisters, and Redmond, High Lakes Health Care provides convenient access to healthcare for its patients. The practice's commitment to quality improvement and patient-centered care has established it as a trusted and reliable healthcare provider in Central Oregon. By prioritizing relationships over volume and focusing on the unique needs of each patient, High Lakes Health Care is dedicated to making a positive impact on the health and wellbeing of its community.

Customer Review
SJ
Sadie Jenkins

June 09, 2025

★★★☆☆ 3/5
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Felt Like a Number, Not a Patient

I recently had the misfortune of visiting High Lakes Health Care in Bend, and I must say, my experience was thoroughly underwhelming. Despite their claims of 'personalized care,' I felt like just another statistic in their population health management model. The wait time was atrocious - I was left sitting in the waiting room for over 30 minutes past my scheduled appointment time. When I finally saw Dr. Morgan, she seemed rushed and didn't really listen to my concerns. I asked her about my test results, and she just kind of glossed over them, telling me everything was 'fine' without really explaining anything. The whole experience felt very impersonal and bureaucratic. I've been to other healthcare providers in Central Oregon that actually take the time to listen and care about their patients, so I was really disappointed in High Lakes Health Care. Maybe they're too focused on their 'unique approach' to actually provide good care. I won't be back.

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Company Overview
High Lakes Health Care
★★★☆☆
3.0/5 (1 reviews)

Bend, Oregon, USA

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