I recently ordered customized bomboniere from Alice Bomboniere for my niece's baptism, excited by their promise of unique and personalized gifts. Unfortunately, my experience was marred by disappointment from the start. The website, while informative, was cumbersome to navigate, especially when trying to personalize the packaging. I had hoped for a seamless process, given the premium prices they charge. The options for personalization, though varied, felt limited in practical application, and the final product did not entirely match my expectations. The quality of the decorative box and accessories was not as high as I had anticipated, considering the 'Made in Italy' label and the hefty price tag. What really let me down, however, was the customer service. When I attempted to inquire about the status of my order and express some concerns, I was met with a less than satisfactory response. It felt impersonal and lacking in the empathy one would hope for from a company that prides itself on making celebrations special. The 10% discount from the newsletter was a nice gesture, but it did little to offset the overall dissatisfaction with my purchase. For a company that aims to make every celebration memorable, Alice Bomboniere fell short in delivering a meaningful and satisfactory experience for me. Unless they revisit their customer service and quality control, I would hesitate to recommend them to others seeking truly special and unique gifts for their life events.