About This Business
Lindon, Utah, United States
About This Business
Slat Depot, a division of Northwest Fence & Supply, has been a trusted provider of quality chain link fence products since 1992. As a member of the Northwest Fence & Supply group, Slat Depot offers a wide range of affordable privacy slats for chain-link fences, serving individuals, companies, and contractors nationwide. With a strong commitment to customer service, the company prides itself on its high level of service, affordability, and quality products, stocking most colors and lengths. The owner's hands-on approach and the team's extensive industry experience, with many members having worked in the field for over 10 years, contribute to the company's exceptional service and products. Slat Depot strives to meet the needs of its customers, with an impressive 95% of orders shipping the same day. As a member of the American Fence Association, the company ensures its products and services meet the highest standards. Slat Depot's mission is to make things simple for its customers, providing easy access to affordable privacy slats through its mobile website and streamlined ordering process. The company's use of the Viper Channel System guarantees safety, security, and simplicity in its products. With its excellent record of service and A+ rating from the Better Business Bureau, Slat Depot is a reliable choice for residential and commercial clients seeking quality chain link fence products. The company's participation in industry associations, such as the Chain Link Fence Manufacturers Institute, further demonstrates its commitment to excellence. By choosing Slat Depot, customers can expect top-notch service, affordable prices, and high-quality products that meet their needs. Whether you're a contractor, homeowner, or business owner, Slat Depot is dedicated to providing the best possible experience, from initial contact to delivery. With its strong foundation, extensive experience, and customer-centric approach, Slat Depot is poised to continue serving the fencing needs of its clients with distinction.
Customer Review
A Fence Too Far: Disappointment with Slat Depot
I'm writing this review as a warning to others: beware of Slat Depot's promises of 'quality products' and 'excellent customer service.' My experience was a disaster from start to finish. First, the website was clunky and hard to navigate, making it difficult to find the specific products I needed. When I finally placed my order, I was told it would ship the same day, but it took three days to arrive, and when it did, the slats were damaged and didn't match the color I ordered. The 'hands-on approach' of the owner seemed to be nothing more than a myth, as my repeated calls and emails were met with indifference and excuses. The 'extensive industry experience' of the team didn't translate to competent service, as they seemed more interested in making a sale than in ensuring customer satisfaction. The Viper Channel System, touted as a guarantee of safety and security, was nowhere to be found in the product I received. For a company with an A+ rating from the Better Business Bureau, I expected much better. Needless to say, I will not be recommending Slat Depot to anyone and will be taking my business (and my fence) elsewhere. One star is even too generous for this company.
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