About This Business
About This Business
HighPoint-IT is a technology solutions provider dedicated to delivering exceptional customer service and support to businesses across various sectors. With a highly trained IT team specializing in support and security, they help manage and grow their clients' businesses. HighPoint-IT serves a wide range of industries, including service organizations, medical, dental, construction, retail, manufacturing, education, legal, nonprofit, government, and more. Their expertise includes robust and scalable solutions, cyber security, cloud/hosted solutions, hardware/software sales, business voice/fax solutions, and IT consulting. By partnering with HighPoint-IT, businesses can benefit from their efficient, experienced, and supportive team. As testified by one of their clients, HighPoint-IT has been prompt, patient, and helpful in their partnership, demonstrating their commitment to outstanding service. With a focus on building strong partnerships and providing top-notch technology solutions, HighPoint-IT is well-equipped to help businesses expand and succeed. Their mission is to provide exceptional service that strengthens over time, making them a reliable and trustworthy partner for businesses looking to manage and grow their IT infrastructure. Whether it's installing an outpatient EMR system or providing ongoing IT support, HighPoint-IT is dedicated to delivering high-quality services that meet the unique needs of each client. By choosing HighPoint-IT, businesses can rest assured that they are working with a team of experts who are passionate about helping them achieve their goals.
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Customer Review
Overpromised and Underdelivered: A Cautionary Tale
I'm not one to usually write negative reviews, but my experience with HighPoint-IT was a major letdown. As a small business owner in the retail sector, I thought I'd found the perfect IT partner to help me scale. Their sales pitch about 'exceptional customer service' and 'building strong partnerships' sounded great, but reality was far from it. The team seemed overwhelmed, and our assigned representative was rarely available or responsive. Simple issues took weeks to resolve, and their 'prompt, patient, and supportive' service was nowhere to be found. The cyber security solutions they implemented were subpar, and we experienced several close calls with potential breaches. For a company that claims to specialize in support and security, it was alarming to see how unprepared they were to handle basic threats. To make matters worse, their billing was inconsistent and often incorrect, leading to unnecessary headaches. Perhaps they've grown too big too fast, or maybe their reputation is just a facade. Whatever the reason, I'd advise caution to anyone considering HighPoint-IT for their technology needs. There are better, more reliable options out there.
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