Acuff Quality Glass L.L.C.
About This Business
Acuff Quality Glass L.L.C. is a reputable glass service provider based in Fort Myers, Florida, offering high-quality and personalized services to its clients. With over 35 years of experience in the glass industry, the company's owner, Dwayne, has established a strong reputation for delivering exceptional work at fair rates. Acuff Quality Glass specializes in commercial curtain wall systems, glass repair, window replacement, store front windows, and Kawneer window systems. The company prioritizes customer satisfaction, focusing on the needs of its clients and working within their budgets to provide the best possible solutions. Acuff Quality Glass is committed to supplying the best customer service possible, ensuring that its clients receive personalized attention and care. The company's team, including Dwayne, Jake, Joy, and Debbie, work together to provide seamless services, from scheduling appointments to completing installations, and leaving clients' homes or businesses clean and tidy. With a strong family presence in the Lee County area, spanning five generations, Acuff Quality Glass has built a loyal customer base and continues to grow its reputation as a trusted and reliable glass service provider in Southwest Florida. Whether it's residential or commercial services, Acuff Quality Glass gives its clients the best price for the best quality, with service second to none. The company's mission is clear: to provide the best customer service possible, and it achieves this by focusing on the needs of its customers and delivering high-quality workmanship. By choosing Acuff Quality Glass, clients can expect personalized service, attention to detail, and a commitment to excellence. With its extensive experience, skilled team, and customer-centric approach, Acuff Quality Glass is the go-to choice for all glass-related needs in Fort Myers and beyond.
Customer Reviews
1 total reviews
Cassidy Waters
June 06, 2025Disorganized Chaos with Unfulfilled Promises
I'm extremely disappointed with the experience I had with Acuff Quality Glass. Despite their claims of prioritizing customer satisfaction and providing personalized services, my interaction with them was nothing short of chaotic. Initially, I was impressed by their reputation and the wide range of services they offer, from commercial curtain wall systems to glass repair and window replacement. However, the reality fell far short of my expectations. The communication was disorganized, with multiple people involved but no clear point of contact. I had to repeat my issues several times, and even then, there seemed to be a lack of understanding of my needs. The team, including Dwayne, Jake, Joy, and Debbie, seemed friendly, but their service was not seamless as advertised. Scheduling was a nightmare, and the appointments were not kept as promised. When the installation finally happened, the site was left messy, which was a significant inconvenience for me. What bothered me the most was the lack of transparency about the costs. Despite their claim of working within clients' budgets, I found the final bill to be higher than expected, with some charges not clearly explained. For a company that prides itself on family values and a strong presence in the Lee County area, I expected more. The mission to provide the best customer service possible seems to be more of a slogan than a reality. Unless they address these issues, I would caution against choosing Acuff Quality Glass for your glass-related needs. There are other providers in Fort Myers and beyond that might offer a better balance of quality, price, and genuine customer care.
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Review Statistics
Based on 1 reviews
Company Information
Address
600 Danley Drive, Unit #1, Fort Myers, FL 33907, US