About This Business
About This Business
UAB Active Solutions is a company that specializes in creating customized maps, specifically world maps in the Lithuanian language, with various color options such as blue, grey-brown, and with pins. The company operates an e-commerce platform where customers can purchase these maps, with prices starting from 45.00€. UAB Active Solutions offers free shipping on orders over 60€ within Lithuania, excluding the Curonian Spit. For orders under 60€, a shipping fee of 5€ applies. The company's production process involves individual manufacturing of each map after an order is placed, ensuring a personalized product for each customer. However, the company notes that the color of the product may differ from the actual product due to monitor settings or other factors. UAB Active Solutions values its customers' privacy and has a privacy policy in place. The company's mission is to provide high-quality, customized maps to its customers, with a focus on excellent customer service. UAB Active Solutions is committed to delivering its products in a timely manner, with a production time of 2-4 working days. The company's team is available to answer any questions or concerns customers may have, and can be contacted via phone at +370 601 21148 or email at [email protected]. With its unique products and commitment to customer satisfaction, UAB Active Solutions aims to be a leading provider of customized maps in Lithuania.
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Customer Review
Disorganized Experience with UAB Active Solutions
I recently ordered a customized world map from UAB Active Solutions, and unfortunately, my experience was marred by a series of mishaps. First, the website was somewhat confusing to navigate, and I found it difficult to select the color options for my map. The product description mentioned that the color may differ from the actual product due to monitor settings, but I didn't expect the discrepancy to be so pronounced. When I received my map, I was disappointed to find that the blue I had chosen looked more like a dull grey-brown. I contacted the customer service team, and while they were friendly, it took them a few days to respond, which added to my frustration. The production time was supposed to be 2-4 working days, but my map took over a week to arrive. To make matters worse, I was charged a shipping fee of 5€, even though my order was close to the 60€ threshold for free shipping. I understand that mistakes can happen, but the lack of attention to detail and the delays in communication made my experience with UAB Active Solutions disappointing. Perhaps with some improvements in their production and customer service processes, they can better meet the expectations of their customers.
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