About This Business
United Kingdom
About This Business
Pay Later Shutters is a local, independent, family-owned business specializing in providing high-quality shutters to their customers. With a strong reputation, as evidenced by their 5-star Google rating from 14 reviews, they pride themselves on offering a personal, friendly service that sets them apart from the usual measure and quote experience. Their design consultation process is open, engaging, and tailored to each customer's unique needs and preferences. Pay Later Shutters boasts a beautiful range of products, meticulously installed with attention to detail and finish, and backed by flexible payment options, including a 0% Pay Later scheme. This scheme allows customers to pay for their shutters in a way that suits them, making premium shutters more accessible. The company's commitment to customer satisfaction is further enhanced by their new referral scheme, which offers 5% cashback on all referrals. Pay Later Shutters understands the importance of getting the design just right, which is why they offer a free, no-obligation survey. During this survey, their experts will discuss the specifics of the design with the customer, taking into account any unusual designs or requirements. The survey is typically scheduled within 2-3 days and is followed by a full quotation, including options and drawings, sent via email the same day. Once the customer is happy with the quotation and decides to proceed, Pay Later Shutters starts the production process promptly, ensuring that the shutters are fitted by their specialist with the utmost care. The company's products can be customized to meet individual tastes, such as the option to replace the bottom frame with a magnet post for a clear sill when the shutters are open. By choosing Pay Later Shutters, customers can avoid the pitfalls of poor quality shutters and instead, achieve their dream of beautifully designed and expertly fitted shutters that enhance their home's aesthetic and functionality. With Pay Later Shutters, the focus is on delivering exceptional products, outstanding customer service, and a hassle-free experience from the initial consultation to the final fitting.
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Customer Review
A Shuttering Disappointment: Overpromised and Underdelivered
I must say, my experience with Pay Later Shutters was a resounding disappointment. Despite their lofty promises of 'personal, friendly service' and 'high-quality shutters,' what I received was a subpar product that failed to meet my expectations in almost every way. The design consultation, which I was led to believe would be 'open and engaging,' felt more like a sales pitch, with the representative seemingly more interested in touting the benefits of their 0% Pay Later scheme than actually listening to my needs. And don't even get me started on the 'beautiful range of products' – the shutters themselves were flimsy and lacked the attention to detail I've come to expect from a company that prides itself on its reputation. The installation process was equally underwhelming, with the specialist seeming rushed and uninterested in ensuring that the job was done to a high standard. Perhaps the most egregious aspect of my experience, however, was the lack of follow-up after the installation. Despite their claims of being committed to 'customer satisfaction,' I was left feeling like just another number in their ledger. All in all, I would not recommend Pay Later Shutters to my worst enemy. Save yourself the hassle and look elsewhere for your shutter needs.
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