About This Business
Vancouver Island, Canada
About This Business
Blackfish Networks is a full-service I.T. provider based on Vancouver Island, offering a wide range of services to cater to the diverse needs of businesses and individuals. Founded in 2015, the company was initially established to provide I.T. solutions specifically to the hospitality industry, leveraging the expertise of its owner, Bill, who has been in the Point-of-Sale industry since 2003. With a strong foundation in understanding the technology needs of successful bars, restaurants, and hotels, Blackfish Networks has expanded its services to support a broader clientele, including lawyer's offices, import/export companies, startups, and home users. The company takes pride in its no-nonsense approach to I.T. solutions, ensuring that clients receive high-quality services that meet their unique needs. From desktop and laptop repair, Apple equipment service, and web hosting to WordPress development, printer installation, and enterprise-grade WiFi solutions, Blackfish Networks offers comprehensive support. The company's commitment to using only high-quality equipment and staffing industry-trained professionals sets it apart. Blackfish Networks' services are designed to propel businesses forward by efficiently managing their I.T. needs, whether it's building a solid network, tidying up cabling, or providing WiFi audits and solutions. With a customer-centric approach, the company ensures that clients are satisfied with the services provided, offering free consultations and quotes. As a full-service I.T. company with vast capabilities, Blackfish Networks is dedicated to helping businesses achieve their goals through reliable, efficient, and innovative I.T. solutions. With its expertise and dedication to quality, Blackfish Networks has established itself as a trusted partner for businesses seeking to navigate the complexities of I.T. and leverage technology to drive success.
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Customer Review
Underwhelming Experience with Blackfish Networks
I must say, my encounter with Blackfish Networks was a letdown. As a small business owner in the hospitality industry, I was initially drawn to their claimed expertise in Point-of-Sale solutions. However, the service I received fell short of my expectations. The technician who visited my establishment seemed knowledgeable, but the solutions provided were not tailored to my specific needs. The WiFi audit they conducted was thorough, but the recommendations for improvement were vague and lacked a clear plan of action. Perhaps most disappointing was the lack of follow-up after the initial consultation. Despite their boasts of a customer-centric approach, I was left feeling like just another client on their roster. For a company that prides itself on its no-nonsense approach to I.T. solutions, I found their service to be surprisingly lacking in substance. Unless they revamp their approach to client satisfaction, I would caution others against relying on Blackfish Networks for their I.T. needs.
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