Pearl Hawaii Federal Credit Union
550 Paiea St #128, Honolulu, HI 96819, US
About This Business
Pearl Hawaii Federal Credit Union is a community-focused financial institution dedicated to providing outstanding service and innovation to its members. With a strong presence on the island of Oahu, the credit union operates several branches in locations such as Waipahu, Ewa Beach, Waianae, Honolulu, Pearl Harbor, and near the Airport. Members can also access their accounts and conduct banking activities online through PHFCUOnline, which offers the convenience of banking from anywhere. The credit union's commitment to its members is evident in its wide range of financial products and services, including home and car loans, personal loans, credit cards, and emergency loans, all designed to support individuals through various phases of life. Pearl Hawaii Federal Credit Union prides itself on offering competitive interest rates and terms that cater to the diverse needs of its community. For instance, the credit union provides checking accounts with no minimum balance requirements, no monthly fees, and a host of free services including online banking, bill payment, debit cards, mobile banking, and transfers. This approach reflects the credit union's mission to make banking accessible and beneficial for all its members. By combining innovative banking solutions with a personalized approach, Pearl Hawaii Federal Credit Union has established itself as a trusted financial partner for many families and individuals in Hawaii. The credit union's dedication to community, innovation, and customer satisfaction has earned it a reputation as one of the best banking institutions on the island, with members appreciating its low loan rates, innovative services, and overall commitment to their financial well-being. Whether you're looking to open a new account, apply for a loan, or simply manage your finances, Pearl Hawaii Federal Credit Union is poised to provide the support and resources you need, making it an excellent choice for those seeking a reliable and community-oriented banking experience.
Customer Reviews
1 total reviews
Leilani Kanaka
June 05, 2025Disappointing Experience with PHFCU - Not Living Up to the Hype
I've been a member of Pearl Hawaii Federal Credit Union for a few years now, and unfortunately, my recent experiences have been really disappointing. I was expecting a more personalized approach, given their community-focused mission, but it feels like they're just another big bank now. The online banking platform, PHFCUOnline, has been glitchy and difficult to navigate, and when I tried to get help from the customer service team, I was put on hold for over 20 minutes. I was looking to apply for a personal loan, but the interest rates they offered were not as competitive as I thought they'd be, especially considering their reputation for low loan rates. The branch near my house in Waipahu also seems to be understaffed, with long lines and wait times, even for simple transactions. Maybe I'm just not their target audience anymore, but as a local, it's sad to see a credit union that was once so committed to the community now feeling so impersonal and inflexible. I'm considering taking my business (and my family's) elsewhere. One star from me, and that's being generous.
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Review Statistics
Based on 1 reviews
Company Information
Address
550 Paiea St #128, Honolulu, HI 96819, US
Website
https://www.phfcu.com/Added
June 05, 2025