About This Business
Toronto, Ontario, Canada
About This Business
ClaimsPro is Canada's leading provider of independent claims adjusting services. With a strong commitment to handling claims accurately and efficiently, the company leverages its experience and powerful claims management software, iAdjust, to manage even the most complex of claims with expertise and consistency. ClaimsPro's services include a 24-Hour Contact Centre, CAT response, claims adjusting, corporate solutions, London open market, and specialty risk division. The company's technologies include SMART field inspections, iAdjust claims management system, OpticRisk, and ClaimsPro Connect. ClaimsPro has a strong leadership team and has made several appointments in recent years, including the appointment of Dianne Rodriquez as Assistant Vice President, Quality & Governance, and Christine Segaric as Director of CAT Response. The company is also committed to delivering high-quality services to its clients, with a focus on bilingual claims intake and FNOL reporting to support all types of losses across Canada. ClaimsPro's 24-Hour Contact Centre handles over 500,000 insurance calls each year, providing support for catastrophic and high-volume events. With a strong presence across Canada, ClaimsPro is well-positioned to provide independent claims adjusting services to clients across the country. The company's mission is to provide exceptional service to its clients, and its vision is to be the leading provider of independent claims adjusting services in Canada. ClaimsPro's values include a commitment to excellence, integrity, and customer satisfaction. The company's target market includes insurance companies, corporations, and individuals who require independent claims adjusting services. ClaimsPro's key differentiators include its expertise, consistency, and powerful claims management software, which enable it to provide high-quality services to its clients. Overall, ClaimsPro is a leading provider of independent claims adjusting services in Canada, with a strong commitment to delivering exceptional service to its clients.
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Customer Review
Murphy's Law in Action: ClaimsPro's Incompetence Knows No Bounds
I'm still trying to wrap my head around the absolute chaos that ensued when I had to deal with ClaimsPro. As someone who's had the misfortune of dealing with insurance claims in the past, I thought I was prepared for anything. But ClaimsPro's brand of incompetence is something special. First, it took them three days to even acknowledge my claim, and when they did, it was with a generic email that seemed to be copied and pasted from a template. No personal touch, no empathy - just a cold, robotic message that made me feel like I was just another number in their system. And then, the real fun began. I was assigned a claims adjuster who seemed to be suffering from a severe case of amnesia. Every time we spoke, I had to repeat the same information over and over again, only to be met with confusion and excuses. It was like they were intentionally trying to drag out the process as long as possible. The 24-Hour Contact Centre? More like the 24-Hour Runaround Centre. I called them multiple times, only to be put on hold for extended periods or transferred to different representatives who seemed to have no idea what was going on with my claim. And don't even get me started on their claims management software, iAdjust. It's like they took every bad idea from the 90s and mashed them all together into a clunky, user-unfriendly mess. I've seen better-designed software on a Commodore 64. All in all, my experience with ClaimsPro was a disaster from start to finish. If you value your sanity and your time, stay far, far away from these clowns. One star is even too generous for this outfit.
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