About This Business
About This Business
Axia Home Loans is a registered trade name of Axia Financial, LLC, and is committed to providing the highest level of service and sustainable homeownership. Although they are no longer accepting new applications, they continue to support existing customers with their loan inquiries and concerns. Axia Home Loans offers various payment options for mortgage payments, including online payments, and provides access to account information, amortization schedules, and FAQs through their Loan Servicing Center. With a strong commitment to customer service, Axia Home Loans aims to make the mortgage payment process convenient and efficient. They are licensed by the DFPI under the CRMLA and have additional licenses in Nevada, Arizona, New Jersey, and Rhode Island, demonstrating their compliance with regulatory requirements. As a reputable mortgage servicer, Axia Home Loans prioritizes transparency and customer satisfaction, ensuring that their customers receive the support they need throughout the loan servicing process. With their headquarters located in Bellevue, Washington, Axia Home Loans has established itself as a trusted name in the mortgage industry, dedicated to helping homeowners achieve their financial goals.
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Customer Review
Frustrating Experience with Loan Servicing
I'm extremely disappointed with the service I've received from Axia Home Loans. Despite their claims of commitment to customer service, I've found the process of making mortgage payments to be cumbersome and inefficient. The online payment system is clunky and often doesn't work as expected, leading to late fees and additional stress. When I've tried to contact their customer support, I've been met with long wait times and unhelpful representatives who seem more interested in reading from a script than actually addressing my concerns. The fact that they're no longer accepting new applications suggests to me that they're not prioritizing growth or innovation, and it shows in the outdated systems they're using. As someone who values transparency and ease of use, I've been let down by Axia Home Loans at every turn. With all the options available in the mortgage industry, I would not recommend Axia Home Loans to anyone looking for a smooth and supportive loan servicing experience.
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Company Overview
Axia Home Loans
3009 112th Ave NE, Suite 200, Bellevue, WA 98004
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