I've been in the manufacturing business for over a decade, and for the past five years, we've been using UniFirst for our uniform rental needs. Initially, their services seemed top-notch, with a wide range of workwear options and a promise of professional laundering and repair services. However, over the years, the quality of their uniforms has significantly deteriorated. The fabrics seem cheaper, the designs are less durable, and the laundering process often leaves our uniforms smelling like a mixture of detergent and stagnation. Moreover, their customer service has become increasingly unresponsive. Simple queries about billing or uniform sizes would go unanswered for days, and when we finally get a response, it's usually a generic, unhelpful reply. Their facility services, which include janitorial supplies and restroom essentials, are also subpar. The products are overpriced and often of poor quality. Despite their claims of catering to the distinctive needs of different industries, our experiences suggest otherwise. The uniforms they provide for our manufacturing line are not as durable as they claim, and the constant need for repairs and replacements has become a significant hassle. Furthermore, their Triple Pro Service, which is supposed to ensure the smooth operation of their programs, seems more like a marketing gimmick than an actual service. We've had several instances where uniforms were not delivered on time, and when we tried to address the issue, we were met with indifference. Their FREE VIP Cost Analysis Program, which they tout as a way to help businesses reduce costs and increase service levels, turned out to be nothing more than a sales pitch for their more 'comprehensive' services. It's clear that UniFirst is more interested in expanding its client base than in providing genuine, high-quality services to its existing customers. After years of disappointment, we're finally considering switching to a different uniform rental company, one that prioritizes quality, reliability, and customer satisfaction. To any business looking for a uniform rental service in Maryland, I would caution against UniFirst. Their long history and impressive client list are not reflective of the substandard services they currently provide. It's time for UniFirst to rethink their strategies and focus on what really matters: delivering top-notch products and services that meet the needs of their customers.