About This Business
About This Business
Ultramar is an Eastern Canadian petroleum distribution leader that specializes in delivering high-quality petroleum products to businesses, industries, and homeowners. With a robust cardlock network, they meet the business needs of their clients. Ultramar offers a range of products, including diesel, heating oil, and lubricants, and provides services such as equipment supply and maintenance. Their client space allows for 24/7 access to account management, enabling customers to view and manage their transactions and profiles. As a registered trademark of Valero Energy Inc., used under license by Parkland Corporation, Ultramar operates across various regions, including Quebec, Ontario, New Brunswick, Nova Scotia, and P.E.I., providing trusted and locally relevant fuel brands and convenience store offerings. With a strong focus on customer care, Ultramar strives to deliver quick, reliable services and an exceptional customer experience. Their services cater to both residential and commercial sectors, making them a comprehensive solution for fuel and energy needs. Whether it's for home heating oil, diesel, or lubricants, Ultramar is committed to providing high-quality products and exceptional customer service. Through their partnerships and affiliations, Ultramar continues to expand its reach and improve its services, solidifying its position as a leader in the petroleum distribution industry. With a history of growth and development, Ultramar remains dedicated to its mission of delivering high-quality products and services to its customers, while prioritizing health, safety, and environmental responsibility.
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Customer Review
Frozen Pipes and Broken Promises
I've been a loyal customer of Ultramar for years, relying on them for my home heating oil needs. However, my latest experience has left me feeling disappointed and frustrated. Despite their claims of 'quick, reliable services,' it took them three days to deliver my oil, leaving my pipes to freeze and causing significant damage. The customer service team seemed apathetic and unhelpful, simply telling me that 'delivery times are subject to change' without offering any apology or solution. As someone who values the importance of health, safety, and environmental responsibility - values that Ultramar claims to prioritize - I'm disturbed by the lack of urgency and care shown by their team. The online client space, which I've used in the past to manage my account, was also unhelpful in this situation, providing no useful information or updates on my delivery. Given the range of products and services Ultramar offers, including equipment supply and maintenance, I expected a more comprehensive and reliable experience. Unfortunately, my experience has fallen short of expectations, and I'm left questioning whether Ultramar is truly committed to delivering 'high-quality products and exceptional customer service' as they claim.
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