About This Business
About This Business
Shopko Optical is a trusted eye care provider located in Mason City, Iowa, dedicated to delivering exceptional eye care services and customer satisfaction to patients of all ages. The team of experienced optometrists, led by Dr. Lubben, provides comprehensive eye exams, prescription eyeglasses, contact lens fittings, and treatment of dry eye. With a mission to ensure every patient feels cared for, valued, and satisfied, Shopko Optical strives to maximize vision benefits and works with various insurance providers, including Anthem, Avesis, Davis Vision, and more. The practice offers digital eye exams, also known as tele-optometry, which allows patients to receive a comprehensive eye exam via live remote video conference. Dr. Lubben, an optometrist with a passion for helping patients feel relaxed and comfortable during eye exams, encourages questions and partnership in finding the best options for their eyes. Outside of the practice, Dr. Lubben enjoys outdoor activities such as fishing, boating, and golf, as well as following the Minnesota Twins and spending time with her pets. Shopko Optical is committed to providing high-quality eye care services, including contact lens options such as daily disposables, replacement schedule lenses, and extended wear contact lenses. The practice aims to educate patients on the importance of proper contact lens wear and care, especially for first-time wearers, and offers guidance on safely wearing costume contact lenses. With a focus on comfort, clarity, and eye health, Shopko Optical is the go-to destination for all eye care needs in Mason City.
Customer Review
Felt Like a Specimen Under the Microscope
I visited Shopko Optical expecting a warm and welcoming experience, given their claims of 'caring for every patient.' Unfortunately, my encounter was a chilly, impersonal affair. Dr. Lubben seemed more interested in wrapping up the examination quickly than in addressing my concerns or explaining my options in detail. The digital eye exam, which I thought would be a convenient innovation, felt rushed and lacking in the personal touch I've come to expect from healthcare providers. When I asked questions, they were met with brief, somewhat dismissive responses that didn't alleviate my apprehensions. The emphasis on selling contact lenses and glasses felt overly aggressive, with little discussion about my insurance coverage or out-of-pocket expenses. For a practice that prides itself on customer satisfaction and maximizing vision benefits, I left feeling like just another number, not a valued patient. Perhaps it was an off day, but my experience fell short of the exceptional care promised.
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