About This Business
R

45 Transit Court Northwest, Concord, NC 28025

704-920-7433

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About This Business

Rider Transit is a public transportation solution serving the communities of Concord and Kannapolis, North Carolina. The company is committed to improving the quality of life for residents and visitors by providing a cost-efficient, readily accessible, and intermodal means of mobility. With a focus on environmental sustainability, Rider Transit's Transit Center, completed in 2010, was designed to meet LEED Certified Gold requirements, incorporating features such as water-efficient landscaping, low-impact materials, and high-efficiency machinery. Rider Transit offers various routes, including the Blue, Green, Orange, Purple, Yellow, Red, Brown, and CCX routes, and provides ADA Paratransit services for individuals with disabilities. The company strives to make its services accessible to all, offering alternative formats for materials and modifying its policies to accommodate individuals with disabilities. Rider Transit is dedicated to connecting people with the places they want to be, while promoting a sustainable and environmentally friendly transportation solution. With its strong commitment to the community, Rider Transit continues to improve and expand its services, partnering with other organizations to develop a long-range public transportation master plan for Cabarrus County. By providing reliable, efficient, and accessible transportation, Rider Transit aims to enhance the overall quality of life for residents and visitors in Concord and Kannapolis.

Customer Review
BJ
Brianna Jenkins

June 06, 2025

★★☆☆☆ 2/5
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Frustrating Experience with Rider Transit's Inconsistent Scheduling

I've been using Rider Transit for a few months now, and while I appreciate their commitment to environmental sustainability and accessibility, my overall experience has been marred by inconsistent scheduling and unreliable service. As someone who relies on public transportation to get to work, I need to be able to plan my day around the bus schedule. However, more often than not, the buses are late or don't show up at all. I've tried using the route planner on their website, but it's not always accurate, and the customer service team seems overwhelmed and unhelpful when I try to report issues. I've noticed that the Transit Center, which I've visited a few times, is nicely designed and seems to incorporate some great green features, but that doesn't make up for the lack of reliability in their service. I've also had issues with the ADA Paratransit services, which are supposed to be available for individuals with disabilities. My friend, who uses a wheelchair, has had trouble getting pickups on time, and the drivers don't always seem to know the best routes to take. I'm disappointed because I want to support a company that prioritizes sustainability and accessibility, but until they can get their scheduling and service issues under control, I'll have to look for alternative transportation options. Rider Transit, please work on making your services more reliable and user-friendly – it would make a huge difference for people like me who rely on you to get around.

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Company Overview
Rider Transit
★★☆☆☆
2.0/5 (1 reviews)

45 Transit Court Northwest, Concord, NC 28025

704-920-7433

Visit Website

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