About This Business
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14061 Northland Drive, Big Rapids, MI 49307-8941

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About This Business

Baker Chrysler Dodge Jeep Ram Big Rapids is a reputable automotive service center and dealership located at 14061 Northland Drive in Big Rapids, Michigan. The company emphasizes the importance of regular vehicle maintenance and proper servicing to ensure the longevity and optimal performance of Chrysler, Dodge, Jeep, and Ram vehicles. With a team of certified technicians and a well-equipped on-site service center, Baker Chrysler Dodge Jeep Ram Big Rapids offers a wide range of services, including oil changes, brake repairs, wheel alignments, diagnostics, and battery replacements. The company uses only quality OEM parts, guaranteed to work like the original, and provides a price match guarantee. Baker Chrysler Dodge Jeep Ram Big Rapids serves the surrounding areas, including Cedar Springs, Rockford, and Mount Pleasant, and is committed to helping customers keep their vehicles in top condition. The company's service center is designed to handle both new and used models, and the staff has years of combined experience and a wealth of knowledge about all types of Chrysler, Dodge, Jeep, and Ram vehicles. By prioritizing regular servicing and maintenance, vehicle owners can prevent costly repairs and ensure their vehicles run smoothly. Baker Chrysler Dodge Jeep Ram Big Rapids encourages customers to check their owner's manual for the recommended maintenance schedule and to address any emergency services promptly. The company's goal is to provide excellent service, build trust with its customers, and establish long-term relationships. With its focus on quality, reliability, and customer satisfaction, Baker Chrysler Dodge Jeep Ram Big Rapids has established itself as a trusted partner for vehicle owners in the region.

Customer Review
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Brent Ferguson

June 06, 2025

★★☆☆☆ 2/5
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Oil Change Nightmare at Baker Chrysler Dodge Jeep Ram Big Rapids

I'm usually not one to write reviews, but my recent experience at Baker Chrysler Dodge Jeep Ram Big Rapids was a disaster. I took my Ram 1500 in for a simple oil change, but it ended up being a 3-hour ordeal. The service center was understaffed, and the technician seemed overwhelmed. They ended up stripping one of the oil drain plug threads, which now requires a costly repair. To make matters worse, the price match guarantee they advertised was nonexistent when I tried to compare prices with a local competitor. The staff seemed put off when I questioned the bill, and the manager was nowhere to be found. For a dealership that claims to prioritize customer satisfaction, I was thoroughly disappointed. The waiting area was also uncomfortable and lacked basic amenities like free Wi-Fi. Unless they seriously revamp their service center operations and actually start honoring their guarantees, I'd advise everyone to take their business (and their vehicles) elsewhere.

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Company Overview
Baker Chrysler Dodge Jeep Ram Big Rapids
★★☆☆☆
2.0/5 (1 reviews)

14061 Northland Drive, Big Rapids, MI 49307-8941

Visit Website

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