Yard Empire Pty Ltd
About This Business
Yard Empire is a comprehensive yard care and equipment solutions provider dedicated to helping families create enjoyable landscapes. With a mission to deliver high-quality products and exceptional customer service, Yard Empire offers a wide range of yard care products, equipment sales, and servicing. Their expanded product lines cater to both home and contractor users, including battery equipment options. The company boasts in-house facilities for small jobs, equipment repairs, and maintenance, with a qualified machinist utilizing a Foley Relief Grinder and Foley Bed Knife grinder for precise work. Yard Empire also collaborates with other companies to provide services for Whacker Packers, Generators, Pumps, and Petrol-powered Dingo's Kanga's, demonstrating their versatility and commitment to customer needs. For potential customers, Yard Empire offers a try-before-you-buy option for larger items like Ride On Mowers and Cylinder mowers, with a small fee applicable that is refundable upon purchase. The company's focus on customer satisfaction is evident in their willingness to assist with sourcing products and providing solutions for any issues, leveraging their network to find help when needed. With a strong emphasis on exceptional customer service and high-quality products, Yard Empire positions itself as a one-stop solution for all yard care and equipment needs, aiming to make outdoor spaces enjoyable for the whole family.
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Customer Reviews
1 total reviews
Landon Pritchard
June 06, 2025The Great Yard Empire Fiasco: Overpromised, Underdelivered
I'm still fuming as I write this review about my utterly disappointing experience with Yard Empire. As a homeowner looking to upgrade my yard care equipment, I was initially impressed by their wide range of products and services. Their website and sales team promised the world - high-quality equipment, excellent customer service, and a try-before-you-buy option that seemed too good to be true. Fast forward to my actual experience, and it's been a nightmare. The equipment I rented for a trial was outdated and barely functional. When I tried to return it, the staff seemed completely uninterested in my issues, citing 'company policies' that apparently override customer satisfaction. The 'small fee' for the trial was not refundable as promised, due to some fine print I was not made aware of. What really took the cake was when I asked for assistance with a product they didn't carry, and instead of offering a solution or alternatives, they simply told me to look elsewhere. For a company that boasts about its commitment to customer needs and satisfaction, Yard Empire fell woefully short. My yard remains unattended, and my trust in local businesses has been shaken. Unless they seriously revamp their customer service and product quality, I would advise everyone to steer clear of Yard Empire.
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Review Statistics
Based on 1 reviews
Company Information
Address
1/164 South Pine Road, Brendale, QLD 4500, Australia