VOIPPAK Telecommunications
About This Business
VOIPPAK Telecommunications is a leading provider of high-quality VOIP services, renowned for its exceptional 24x7 customer support. With a rich corporate history dating back to 1974, the company has evolved into a trusted name in the communication services sector, catering to a diverse range of small and large-sized companies. VOIPPAK's success can be attributed to its ability to adapt and innovate, modifying product features, extending capabilities, and developing new technologies to meet the ever-changing needs of its clients in the rapidly growing communication landscape. The company's portfolio includes an array of communication solutions, such as hosted PBX, voicemail, and IVR, all designed to deliver unsurpassed quality, reliability, and service. By focusing on customer satisfaction and continuously striving to improve its offerings, VOIPPAK has established itself as one of the nation's premier providers of communication services. With its commitment to excellence and customer-centric approach, VOIPPAK is poised to continue its growth trajectory, providing innovative and effective communication solutions to its expanding customer base. The company's mission is built around the realization that in today's fast-paced communication world, the ability to modify, extend, and innovate is crucial in meeting the evolving needs of clients. This philosophy has guided VOIPPAK's development and will continue to shape its future, ensuring that it remains at the forefront of the communication services industry. VOIPPAK Telecommunications is headquartered in Roanoke, VA, and serves as a one-stop solution for all communication needs, offering a cost-effective and efficient way for businesses to manage their communication infrastructure. Through its comprehensive range of services and unwavering commitment to quality, VOIPPAK aims to foster long-term relationships with its customers, providing them with the tools and support necessary to succeed in their respective markets.
Customer Reviews
1 total reviews
Leslie Burns
June 05, 2025The 11:47 Call Drop Phenomenon
I'm not one to write reviews, but my experience with VOIPPAK has been an unmitigated disaster. As the IT director of a small business, I was initially impressed by their sales pitch and 'exceptional' 24x7 customer support. However, the reality has been vastly different. Our company has experienced frequent call drops, poor voice quality, and a general sense of unreliability with their hosted PBX service. The 'customer-centric approach' they tout is nothing more than a marketing slogan, as their support team seems more interested in reading from a script than actually resolving issues. We've had to escalate our concerns multiple times, only to be met with vague promises of 'investigations' and 'solutions' that never materialize. The straw that broke the camel's back was when their system crashed during a critical client call, resulting in a 20-minute outage that cost us a significant deal. When I tried to reach out to their 'dedicated' support line at 11:47 AM, I was greeted by a robotic voice informing me that 'all agents are busy' and that I should 'try again later.' Try again later? Are you kidding me? We're switching to a different provider, and I would caution any business against making the same mistake we did. VOIPPAK's 'commitment to excellence' is nothing more than a hollow promise.
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Company Information
Address
5338 Peters Creek Road, Roanoke, VA 24019
Phone
Website
http://voippak.com/Added
June 05, 2025