Pacific Gas and Electric Company (PG&E)
About This Business
Pacific Gas and Electric Company, commonly referred to as PG&E, is a prominent energy utility company dedicated to providing safe, reliable, and affordable energy to its customers. With a strong commitment to supporting its community, PG&E has pledged $50 million to assist past-due customers, demonstrating its dedication to the well-being of its clientele. The company offers various programs aimed at making energy more accessible and affordable, such as the Family Electric Rate Assistance (FERA) program, which now provides an 18% discount for eligible 1 and 2 person households that meet specific income guidelines. PG&E encourages customers to take advantage of its seasonal energy checkup, designed to facilitate a smooth transition into the summer season. The company prioritizes safety, offering valuable tips on how to prevent power outages, such as securing helium-filled metallic balloons with weights during celebrations like graduations. PG&E is also focused on sustainability, with a section of its website dedicated to corporate sustainability and news releases on its efforts in this area. For customers seeking assistance, PG&E provides a comprehensive Help Center, complete with answers to common questions and the option to schedule a callback for more personalized support. The company can be reached through various channels, including a residential customer service line and specific contact information for different departments. PG&E operates with transparency, ensuring that customers are aware of potential utility scams and reassuring them that the company will never request financial information over the phone. Through its educational resources, careers section, and community involvement, PG&E strives to be a responsible and integral part of the communities it serves, fostering a culture of giving back and environmental stewardship. As a leading energy provider, PG&E continues to evolve, offering innovative solutions and support to meet the changing needs of its customers and the environment.
Customer Reviews
1 total reviews
Samantha Wong
June 06, 2025PG&E Exceeds Expectations with Community Support and Sustainable Practices
I've been a customer of Pacific Gas and Electric Company for several years now, and I must say, their commitment to the community and sustainability is truly impressive. The fact that they've pledged $50 million to assist past-due customers shows that they genuinely care about the well-being of their clientele. I've also benefited from their Family Electric Rate Assistance program, which has helped me save 18% on my energy bill. Their seasonal energy checkup is also a great resource, providing valuable tips on how to prevent power outages and stay safe during celebrations. I appreciate how PG&E prioritizes transparency, keeping customers informed about potential utility scams and ensuring that our financial information is protected. Their Help Center is also very comprehensive, with answers to common questions and the option to schedule a callback for more personalized support. What I'm most impressed with, however, is their focus on sustainability and corporate social responsibility. It's clear that PG&E is dedicated to being a responsible and integral part of the communities they serve, and I feel proud to be a customer of a company that shares my values. Overall, I highly recommend PG&E to anyone looking for a reliable and community-minded energy provider.
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Review Statistics
Based on 1 reviews