Pacific Gas and Electric Company
About This Business
Pacific Gas and Electric Company, commonly referred to as PG&E, is a prominent energy provider committed to supporting its customers and the community. Recently, the company allocated $50 million to assist past-due customers, demonstrating its dedication to helping those in need. PG&E offers various programs to make energy more affordable, such as the Family Electric Rate Assistance (FERA) program, which now provides an 18% discount for eligible 1 and 2 person households that meet specific income guidelines. The company encourages customers to check if they qualify for this program and to explore other available resources for bill savings. PG&E also prioritizes safety, reminding customers to secure helium-filled metallic balloons with weights to prevent power outages, especially during celebrations like graduations. Furthermore, the company offers seasonal energy checkups to help customers transition smoothly into summer and provides energy-saving tips to reduce consumption. PG&E is involved in its community, with initiatives like giving locally, providing educational resources, and supporting first responders. The company values transparency and accountability, as evidenced by its corporate sustainability reports and news releases. For those seeking more information or assistance, PG&E has a comprehensive Help Center, a contact page with departmental phone numbers, including a residential customer service line at 1-877-660-6789, and a business contact page for exploring rate plans and energy-saving programs. By focusing on customer support, safety, and community engagement, PG&E strives to be a responsible and reliable energy partner.
Customer Reviews
1 total reviews
Riley Thompson
June 06, 2025PG&E Shines with Community Support and Safety First Approach
I've been a customer of Pacific Gas and Electric Company (PG&E) for several years now, and I must say, their commitment to the community and customer support is truly commendable. Recently, I was impressed to learn about their $50 million allocation to assist past-due customers - it's actions like these that demonstrate their dedication to helping those in need. The Family Electric Rate Assistance (FERA) program is another notable initiative, offering an 18% discount for eligible low-income households. As someone who qualifies for this program, I can attest to the positive impact it's had on my energy bills. PG&E's emphasis on safety is also noteworthy, with useful reminders about securing helium-filled balloons to prevent power outages. Their seasonal energy checkups and energy-saving tips have been incredibly helpful in reducing my consumption and preparing for the summer months. What's more, the company's involvement in the community through initiatives like giving locally, educational resources, and support for first responders showcases their commitment to being a responsible and reliable energy partner. The comprehensive Help Center and easily accessible contact information, including the residential customer service line, have made it easy for me to find the assistance I need. Overall, I'm grateful for PG&E's customer-centric approach and their efforts to make energy more affordable and accessible. Keep up the fantastic work, PG&E!
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Based on 1 reviews