Nova Grande
São Paulo, Brazil
About This Business
Nova Grande is an online retailer specializing in a wide range of products, including electronics, audio and video equipment, home and furniture items, and computer accessories. With a focus on providing high-quality products at competitive prices, Nova Grande aims to deliver excellent customer service and ensure a seamless shopping experience. The company offers free shipping on selected products, and customers can receive their purchases the next day or even on the same day if they reside in the São Paulo metropolitan area. Nova Grande utilizes the Mercado Livre platform to facilitate secure payments and guarantee the protection of customers' money. The company's product portfolio includes items such as USB-C car chargers, HDMI cables, wireless charging pads, and ergonomic mice. By prioritizing customer satisfaction and convenience, Nova Grande strives to establish itself as a trusted and reliable online shopping destination. With a user-friendly website and a commitment to quality, Nova Grande invites customers to explore its extensive product range and experience the benefits of shopping with a dedicated and customer-centric online retailer.
Customer Reviews
1 total reviews
Luisa Gomes
June 06, 2025Murphy's Law in Action: Nova Grande Fails to Deliver
I'm still fuming about my recent experience with Nova Grande. As someone who's worked in customer service for years, I expect a certain level of professionalism and reliability from online retailers. Unfortunately, Nova Grande fell woefully short of my expectations. I ordered a wireless charging pad and an HDMI cable, which were supposed to arrive the next day. However, it took them three days to even process my payment, and another five days for the products to arrive. The charging pad was defective, and the cable was not the exact model I had ordered. When I tried to contact their customer support, I was met with a generic response that seemed to have been copied and pasted from a template. No apology, no solution, just a bland statement saying they'd 'look into it.' As a busy professional, I don't have time for this kind of incompetence. The fact that they use the Mercado Livre platform for secure payments is little consolation when the rest of their service is so subpar. Needless to say, I will not be shopping with Nova Grande again and would advise others to exercise caution when dealing with this company.
Is this your company?
Take control of your business profile and manage customer reviews.
What you get:
- Manage your business profile
- View all customer reviews
- Option to remove inappropriate reviews
- Priority support
Review Statistics
Based on 1 reviews
Company Information
Address
São Paulo, Brazil