Kenworth of Indianapolis - West
About This Business
Kenworth of Indianapolis - West, strategically located near I-70 and I-465, is a comprehensive truck solutions provider offering an array of services and products tailored to meet the diverse needs of its customers. With 24 service bays and a dedicated work truck upfitting shop, the facility is well-equipped to handle repairs, customizations, and maintenance for a wide range of truck brands, including Kenworth, Volvo, Western Star, Mack, Freightliner, International, and Peterbilt, with limited Allison repair work also available. The company prides itself on providing Kenworth Premier Care Gold service, the highest standard in the industry, ensuring that customers receive premium, top-notch service from thoroughly trained technicians. The fully stocked parts warehouse features an extensive inventory of all makes and models of truck, trailer, and bus parts, along with several major brands such as Paccar, Cummins, and CAT, catering to the needs of both individual owners and fleet operators. For added convenience, the company offers mobile service, where staffed master technicians can attend to customers' needs at their location, although for safety reasons, they do not service trucks on the shoulder of the interstate. The facility is designed with customer comfort in mind, offering streaming services, comfortable furniture, complimentary coffee, vending machines, restrooms, and a pet-friendly environment, making the service experience as seamless and comfortable as possible. Kenworth of Indianapolis - West also boasts a constantly refreshing inventory of clean, inspected, and reliable used trucks, ideal for supporting business or owner-operator goals. Furthermore, the company provides flexible rental and leasing options, allowing customers to choose from a wide range of trucks and trailers with customizable plans that fit their budget and timeline, all backed by top-notch service and support. With a rich history and a commitment to keeping customers on the road since 1965, Kenworth of Indianapolis - West is a trusted partner for all trucking needs, offering a one-stop solution for sales, service, parts, and more. Whether you're a local business or just passing through, the team at Kenworth of Indianapolis - West is dedicated to providing exceptional service and ensuring that your trucks are always in top condition, ready to hit the road.
Customer Reviews
1 total reviews
Rusty Truckstop
June 06, 2025Broke Down on the Side of the Road, Thanks to Kenworth of Indy
I'm still fumin' about the service I got at Kenworth of Indianapolis - West. I pulled in with my trusty ol' Peterbilt, thinkin' I'd get some top-notch work done. But boy, was I wrong. First off, the wait time was longer than a highway patrolman's attention span. I sat there for hours, watchin' the same reruns on the TV they got streamin' in the waitin' room. Don't even get me started on the coffee - it was weaker than a diesel engine on a cold winter mornin'. Now, I know what you're thinkin', 'Rusty, what about the work they did on your truck?' Well, let me tell you, it was a mixed bag. They fixed the problem I came in with, but they also managed to mess up my Allison transmission somethin' fierce. I had to take it to another shop to get it sorted out, and let me tell you, that was a whole 'nother can of worms. The parts they used were genuine, I'll give 'em that. But the labor costs? Through the roof, like a semi on a steep incline. I ended up payin' more than I would've if I'd just bought a new truck. And don't even get me started on the 'mobile service' they claim to offer. I asked if they could send someone out to fix my truck on the side of the road, and they told me they don't do that for 'safety reasons.' Safety reasons? You're a truck repair shop, for Pete's sake! What's safer than fixin' a broken-down truck on the side of the road? I swear, it's like they're more concerned with their own behinds than with gettin' customers back on the road. All in all, I'd give Kenworth of Indianapolis - West two cylinders out of eight. They might have a fancy waitin' room and a bunch of shiny new trucks on the lot, but when it comes down to it, they just didn't get the job done. I'll be takin' my business (and my truck) elsewhere from now on.
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Company Information
Address
2929 S Holt Rd, Indianapolis, IN 46241-6021, US