First National Bank (FNB)

ROI Calculated in Regret Units

I'm not sure what's more astonishing, the plethora of services First National Bank (FNB) offers or the sheer incompetence with which they're delivered. As a long-time customer, I've had the displeasure of navigating their 'user-friendly' online platform, which seems to have been designed by someone who's never actually used the internet. The mobile banking app is no better, with its clunky interface and penchant for freezing at the most inopportune moments. But hey, at least the customer support is comprehensive, right? Wrong. I've spent hours on hold, listening to the same 30 seconds of elevator music on repeat, only to be told that the issue I'm experiencing is somehow my fault. The financial planning services? More like financial guessing games. I was advised to invest in a product that tanked shortly after, and when I tried to withdraw my funds, I was hit with a slew of hidden fees. It's like they're trying to make it difficult for me to access my own money. I've had to dispute multiple fraudulent transactions, and the process has been nothing short of a nightmare. The 'dedicated section for businesses' is just a fancy way of saying they'll charge you more for the same subpar services. I've tried to give FNB the benefit of the doubt, but it's clear that their commitment to 'banking better' is nothing more than a marketing slogan. If you value your sanity and your money, stay far, far away from First National Bank.