BB&T
34990 Emerald Coast Pkwy, Destin, FL 32541, US
About This Business
BB&T, now a part of Truist Financial Corporation, offers a wide range of financial services and products to its customers. With a strong presence in the southeastern United States, BB&T provides personal and commercial banking, investments, and insurance services. The company has a long history of community involvement and a commitment to customer satisfaction. BB&T's mission is to help its customers achieve their financial goals and make their lives better. The company's vision is to be the best financial services company in the country, known for its excellent customer service, innovative products, and strong community involvement. BB&T's values include a commitment to integrity, honesty, and ethics, as well as a focus on building strong relationships with its customers and communities. The company's leadership team is dedicated to creating a positive and inclusive work environment, where employees can thrive and grow. BB&T is headquartered in Winston-Salem, North Carolina, and has operations in several states, including Florida, where it has a significant presence. The company's products and services include checking and savings accounts, credit cards, loans, mortgages, investments, and insurance. BB&T also offers online and mobile banking services, making it easy for customers to manage their finances from anywhere. With its strong reputation and commitment to customer satisfaction, BB&T is a trusted financial services provider for individuals, businesses, and communities. The company's future plans include continuing to expand its services and products, while maintaining its focus on community involvement and customer satisfaction. BB&T is a subsidiary of Truist Financial Corporation, which was formed in 2019 through the merger of BB&T and SunTrust Banks. Truist Financial Corporation is one of the largest financial services companies in the United States, with operations in several states and a strong commitment to community involvement and customer satisfaction.
Customer Reviews
1 total reviews
Regina Pritchard
June 06, 2025Disappointing Experience with BB&T's Customer Service
I've been a loyal customer of BB&T for over a decade, but my recent experience with their customer service has left a sour taste in my mouth. Despite their mission to 'help customers achieve their financial goals and make their lives better,' I found the representatives to be aloof and unhelpful when I needed assistance with my account. The online banking platform is clunky and often glitchy, making it difficult to manage my finances efficiently. Furthermore, the lack of transparency regarding fees and charges is appalling. As someone who values honesty and integrity, I expect more from a financial institution that claims to prioritize these values. Unfortunately, my trust in BB&T has been shaken, and I'm considering taking my business elsewhere. With the merger with SunTrust Banks to form Truist Financial Corporation, I had hoped for improved services, but it seems like the same old issues persist. Unless they revamp their customer service and prioritize transparency, I fear they will lose more customers like me.
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Company Information
Address
34990 Emerald Coast Pkwy, Destin, FL 32541, US