Austin Telco Federal Credit Union
About This Business
Austin Telco Federal Credit Union is a financial institution dedicated to providing its members with exceptional customer service and a wide range of financial products. Located in Jollyville, Texas, the Jollyville Branch is one of the credit union's many locations, offering convenient access to banking services for its members. The credit union strives to help its members achieve their financial goals, whether it's opening a free checking account, applying for a car or home loan, or exploring investment options such as share certificates. With a strong commitment to accessibility, Austin Telco Federal Credit Union aims to make its services available to everyone, including those with disabilities. The credit union's website is designed to be user-friendly, and members can easily log in to their accounts, enroll in digital banking, or retrieve their login information. For those who need assistance, the credit union provides a contact form and a phone number, 512-302-5555, to reach out for support. As a preferred federal credit union in Jollyville, Austin Telco Federal Credit Union is dedicated to building strong relationships with its members and providing them with the tools and resources they need to succeed financially. With its exceptional customer service, variety of financial products, and commitment to accessibility, Austin Telco Federal Credit Union is an ideal choice for those looking for a trusted financial partner. The credit union's mission is to provide its members with outstanding service, competitive rates, and convenient access to their accounts, making it an excellent option for individuals and families in the Jollyville area. By choosing Austin Telco Federal Credit Union, members can enjoy the benefits of banking with a credit union that truly cares about their financial well-being.
Categories
Customer Reviews
1 total reviews
Regina Pembleton
June 06, 2025Underwhelming Experience at Austin Telco Federal Credit Union
I recently had the misfortune of banking with Austin Telco Federal Credit Union, and I must say, it was a thoroughly unimpressive experience. As a long-time resident of Jollyville, I was expecting a more personalized and community-driven approach from my local credit union. Unfortunately, the service I received was lackluster and felt more like a big bank than a member-focused credit union. The website, while user-friendly, lacked important features and was often slow to load. I tried to enroll in digital banking, but the process was clunky and required multiple attempts. When I needed assistance, the contact form on the website was unresponsive, and the phone number provided, 512-302-5555, had excessively long wait times. I was disappointed to find that the credit union's commitment to accessibility seemed to fall short in practice, with limited accommodations for members with disabilities. The free checking account I opened had more fees than I anticipated, and the interest rates on their share certificates were uncompetitive. Overall, my experience with Austin Telco Federal Credit Union was marred by inefficiencies, unhelpful staff, and a general sense of disappointment. Unless they revamp their services and prioritize member satisfaction, I would not recommend this credit union to anyone seeking a reliable and supportive financial partner.
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Based on 1 reviews
Company Information
Address
12188 Jollyville Rd, Austin, TX 78759-2242, US