Appia Communications Inc.
1030 Hastings Street, Suite 100, Traverse City, Michigan 49686, US
About This Business
Appia Communications Inc., operating as Appia Services, is a unified communications company that maximizes customer experience through voice, contact center, productivity tools, and network support. With the integration of AI, the company streamlines operations, personalizes interactions, and drives efficiency in today's fast-paced digital landscape. Appia Services offers comprehensive consulting and professional services, serving as a turnkey partner to optimize and elevate all aspects of contact center operations. The company provides a dedicated 24x7x365 customer service team, trained to help clients with any inquiries or issues. Appia Services also offers a range of resources, including a Solutions Center, implementation guides, and escalation paths for sales, billing, and technical support. The company's goal is to build trust and loyalty by continuously nurturing the customer experience, fostering agent engagement, and reducing attrition while boosting customer satisfaction. With its partnership with CallTower, a global leader in unified communications and collaboration solutions, Appia Services strengthens its ability to deliver innovative solutions and expanded services, ensuring continued success for its clients. The company's services include cloud contact centers, making it easy to make powerful connections and deliver results. Appia Services connects customers with anyone, anywhere, inside or outside their organization, from a single, dedicated geographic number. The company's revolutionary tools enable users to easily personalize and control their services, providing a strategic roadmap to stay ahead of market demand and competing forces. By leveraging people, technology, and processes in unison, Appia Services helps clients achieve optimal results and stay ahead in the ever-evolving contact center landscape. With its focus on customer experience, agent engagement, and continuous improvement, Appia Services is a trusted partner for businesses seeking to elevate their unified communications and collaboration capabilities.
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Customer Reviews
1 total reviews
Samantha Rodriguez
June 06, 2025Transformed Our Customer Experience with Appia Services
I'm blown away by the level of expertise and dedication Appia Services brought to our contact center operations! As a unified communications company, they truly understand the importance of seamless integrations and personalized interactions. Their AI-powered solutions have streamlined our processes, allowing us to focus on what matters most - delivering exceptional customer experiences. The 24x7x365 customer service team is always available to address any questions or concerns, and their resources, such as the Solutions Center, have been invaluable in helping us navigate any challenges. What really sets Appia Services apart, though, is their commitment to building trust and loyalty through continuous nurturing of the customer experience. They've helped us foster agent engagement, reduce attrition, and boost customer satisfaction. With their partnership with CallTower, we're confident in their ability to deliver innovative solutions that meet our evolving needs. If you're looking for a trusted partner to elevate your unified communications and collaboration capabilities, look no further than Appia Services. They've been a game-changer for our business, and I'm excited to see the continued impact they'll have on our customer experience journey.
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Company Information
Address
1030 Hastings Street, Suite 100, Traverse City, Michigan 49686, US