Amaro, Freitas & Jones, Lda.
About This Business
Amaro, Freitas & Jones, Lda., operating under the brand Ferramentas Jones, is a renowned Portuguese company that has been serving its customers for over 100 years, since its establishment in 1923. Initially focused on the sale of industrial accessories and tools for various purposes, the company expanded its operations in the late 1960s by creating a specialized section for the sale of manual and electric tools, introducing the first self-service store in the country for this exclusive sector. This innovative approach allowed the company to experience significant growth in sales and visibility through the distribution of catalogs, flyers, and press advertisements, making Amaro, Freitas & Jones, Lda. a household name across Portugal. The company's product portfolio includes a wide range of electric tools, such as mini electric tools, saws, drills, sanders, and accessories, catering to the needs of professionals and hobbyists alike. With a strong commitment to customer satisfaction, Ferramentas Jones has participated in various promotional activities, including television contests and giveaways, where customers have won significant prizes. Today, the company continues to operate with a physical store located in Porto, providing its customers with a comprehensive range of tools and equipment for woodworking, metalworking, and other applications. Through its website and physical store, Ferramentas Jones aims to provide its customers with a convenient and personalized shopping experience, offering a broad selection of products from reputable brands. With its long history, extensive product range, and dedication to customer service, Amaro, Freitas & Jones, Lda. has solidified its position as a leading supplier of tools and equipment in Portugal.
Customer Reviews
1 total reviews
Rui Sousa
June 06, 2025A Legacy Lost: Disappointing Experience with Ferramentas Jones
I'm writing this review as a disappointed customer of Ferramentas Jones, a company that has been a staple in Portugal for over 100 years. My recent experience with their physical store in Porto was underwhelming, to say the least. As a professional woodworker, I was expecting a wide range of high-quality tools and equipment, but what I found was a limited selection of products that seemed outdated. The staff, although friendly, seemed uninformed about the products they were selling, and I had to rely on my own research to find what I needed. The prices were also higher than what I've found online, which made the overall experience feel like a rip-off. I remember my grandfather talking about Ferramentas Jones with such admiration, but it seems like the company has lost its touch over the years. The store's layout was cluttered, and the lack of organization made it difficult to find what I was looking for. I was expecting a more personalized shopping experience, especially given the company's commitment to customer satisfaction. Unfortunately, my experience fell short of expectations, and I would not recommend Ferramentas Jones to my fellow professionals or hobbyists. Perhaps it's time for the company to revisit its strategies and refocus on providing the quality and service that made it a household name in the first place.
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Review Statistics
Based on 1 reviews
Company Information
Address
Rua Fernandes Tomás Nºs 898 a 912, 4000-213 Porto, Portugal