Alfa Insurance
About This Business
Alfa Insurance, represented by agent Crystal Brooks, is a dedicated insurance provider committed to helping individuals and businesses meet their insurance needs. With a wide range of products offered, including auto, home, life, business, renters, watercraft, church, manufactured home, and umbrella insurance, Alfa Insurance strives to provide comprehensive coverage solutions. As an Alfa agent, Crystal Brooks is passionate about delivering exceptional service and support to clients, ensuring they receive the best possible insurance solutions tailored to their unique requirements. Whether you're looking for personalized advice, assistance with claims, or simply want to explore available options, Crystal Brooks and the Alfa Insurance team are readily available to provide guidance and support. You can reach out to Crystal Brooks directly via phone at (478) 477-8977 or email at [email protected]. Additionally, Alfa's customer service line is accessible at 1-800-964-2532 for any inquiries or concerns. With a strong commitment to customer satisfaction and a reputation for reliability, Alfa Insurance, through agents like Crystal Brooks, aims to be the go-to insurance partner for individuals and businesses seeking trustworthy and efficient insurance services.
Customer Reviews
1 total reviews
Regina Pembleton
June 06, 2025Underwhelming Experience with Alfa Insurance
I recently had the misfortune of dealing with Crystal Brooks from Alfa Insurance, and I must say, the experience was thoroughly underwhelming. Despite their claims of providing 'exceptional service and support,' I found the entire process to be slow, cumbersome, and utterly frustrating. The agent seemed more interested in pushing their products rather than listening to my specific needs and concerns. When I tried to reach out to Crystal Brooks directly, I was met with a voicemail that seemed to be perpetually full, and the customer service line was about as helpful as a chocolate teapot. The lack of personalized advice and assistance with claims was staggering, especially considering their boasts of 'comprehensive coverage solutions.' As someone who values efficiency and reliability in their insurance services, I was disappointed to find that Alfa Insurance fell woefully short of my expectations. Unless they seriously revamp their customer service and agent training, I would not recommend Alfa Insurance to my worst enemy. One star from me, and that's being generous.
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Company Information
Address
125 Plantation Centre Dr S, Bldg 750, Macon, GA 31210-2079