Airport Link South Africa
1494 Cranberry St, Johannesburg, Gauteng 1818, ZA
About This Business
Airport Link South Africa is a private pre-booked shuttle transfer service that has been providing passengers with peace of mind and convenience for 27 years. Operating in the greater Gauteng Region, as well as Cape Town and Durban areas through associate operations, Airport Link transports any number of passengers anywhere at any time. Their experienced drivers hold professional driver's permits, police clearances, and have undergone medical checks, ensuring a safe and reliable journey. Drivers meet and escort passengers to the front door, wearing a collar and tie, and have access to real-time traffic information to take alternative routes when necessary. Airport Link's fleet consists of 7-seater Mercedes Vito minibuses, 16-seater Mercedes Sprinters, and luxurious sedans, all of which are clean, well-maintained, and replaced regularly to minimize breakdown risks. The vehicles are also equipped with sophisticated tracking and radio systems, making them unattractive to potential hijackers. Additionally, Airport Link offers passengers the use of baby seats, trailers, and wake-up calls at no extra charge. With a 24-hour manned office and vehicle and flight monitoring, Airport Link provides door-to-door service, including transportation to and from sporting events, special events, and dinner engagements. They also cater to specific needs such as matric dance transport and offer a 'meet and greet' service at OR Tambo Airport. Airport Link's commitment to convenience and customer satisfaction is evident in their guaranteed bookings policy, where bookings made the previous day before 16h00 are guaranteed, and their surcharge policy for abnormal luggage. With their extensive services and attention to detail, Airport Link South Africa has established itself as a trusted and reliable shuttle transfer service in South Africa.
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Customer Reviews
1 total reviews
Lesedi Mokoena
June 06, 2025Subpar Experience with Airport Link South Africa
I recently used Airport Link South Africa for a transfer from OR Tambo to my hotel in Johannesburg, and unfortunately, it was a disappointment. Despite their promise of 'peace of mind and convenience,' my experience was marred by a late arrival of the driver, which made me anxious about missing my dinner engagement. The driver, although professionally dressed, seemed unsure of the best route, and we ended up stuck in traffic for over an hour. I was also surprised to find that the 'luxurious sedan' I had booked was actually an older model with worn-out seats. The real-time traffic information they boast about seemed not to be utilized effectively, as we didn't take any alternative routes despite the heavy traffic. What's more, the sophisticated tracking system didn't seem to make a difference in our journey, as we experienced significant delays. Although they offer additional services like baby seats and wake-up calls at no extra charge, these were not relevant to my trip. The 24-hour manned office was helpful in addressing my concerns after the fact, but it didn't mitigate the issues I faced during the transfer. For a service that prides itself on reliability and customer satisfaction, Airport Link South Africa fell short of my expectations. Perhaps they should focus more on the execution of their services rather than just the promise. Until then, I would caution against using their services, especially for time-sensitive engagements.
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Based on 1 reviews
Company Information
Address
1494 Cranberry St, Johannesburg, Gauteng 1818, ZA