About This Business
About This Business
Pepe's Towing Service, located in Ontario, California, has been a trusted name in the towing industry since 2014. With a 24-hour dispatch service and one of the largest fleets in the area, the company is always prepared to come to the rescue. Their fleet is equipped with a variety of tow trucks, including super heavy-duty trucks, FPS, and light to heavy-duty trucks, capable of servicing everything from sedans to tractor-trailers and heavy machinery. This versatility, combined with the ability to navigate small spaces and various terrains, makes Pepe's Towing Service a reliable choice for vehicle owners in need of assistance. The company prioritizes safety, with towing practices designed to protect clients and their vehicles. Their drivers are trained to work in challenging environments, including heavy and fast-traffic areas, and are held to a high standard of safety procedures. Under the guidance of a safety coordinator with 15 years of occupational safety experience, Pepe's Towing Service ensures that its operations are conducted with the utmost care and professionalism. The company's commitment to safety, combined with its 24-hour support and dependable service, has earned it the trust of private vehicle owners, businesses, over 20 policing agencies, and the California Department of Transportation's Freeway Service Patrol. Whether it's an emergency towing situation or a scheduled service, Pepe's Towing Service is dedicated to providing fast, affordable, and safe solutions to its clients in Ontario, CA. With its strong reputation and extensive capabilities, Pepe's Towing Service stands out as a leader in the towing industry, ready to serve the community with excellence and reliability.
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Customer Review
Underwhelming Experience with an Overhyped Company
I recently had the misfortune of using Pepe's Towing Service in Ontario, California, and I must say that the experience was a letdown. Given their reputation and the fact that they've been in business since 2014, I expected a lot more. The 24-hour dispatch service sounded convenient, but when I actually needed help, the response time was slower than expected. The driver who arrived was friendly, but the equipment they used seemed outdated and not as versatile as advertised. My vehicle, a simple sedan, was handled with care, but the process took longer than anticipated. What really bothered me, though, was the lack of transparency regarding the costs. The initial quote seemed reasonable, but by the time the service was complete, I was handed a bill that was significantly higher. When I questioned the additional charges, the explanation was vague and unconvincing. For a company that boasts about its commitment to safety and professionalism, I found the overall experience to be somewhat disappointing. Perhaps my expectations were too high, given the glowing reviews and the impressive list of clients, including policing agencies and the California Department of Transportation. However, as a private vehicle owner, I felt like I was just another statistic rather than a valued customer. In a city like Ontario, where reliability and efficiency are key, especially when it comes to towing services, Pepe's Towing Service failed to impress. Unless they revamp their customer service and billing practices, I would caution against using their services, especially if you're looking for a hassle-free experience.
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Company Overview
Pepe's Towing Service
810 E Main St, Ontario, CA, 91761, US
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