About This Business
About This Business

The Happy Pet Place is a family-owned and operated pet store based in Hilton, WA, dedicated to providing a wide range of quality products and expert advice to support the special bond between animals and their owners. The store offers a vast array of pet supplies, including food, treats, toys, accessories, clothing, and housing for various pets such as dogs, cats, birds, fish, and small animals. What sets The Happy Pet Place apart is its unique feature of having animals available for adoption within the store, including guinea pigs, rabbits, rats, mice, birds, fish, stick insects, hermit crabs, and cats and kittens from the Cat Haven. As an approved Cat Haven Adoption Centre, the store invites potential adopters to interact with the cats and kittens in a comfortable and welcoming environment, with all adoption processes handled on-site. The Happy Pet Place prioritizes the welfare and well-being of the animals, ensuring that all kittens and cats are sterilized, microchipped, vaccinated, and up-to-date with their flea and worm treatments before being adopted. The store's mission is to create a joy-filled life for pets and their owners by providing top-notch products, expert education, and a supportive community. Through their social media channels, including Instagram and Facebook, The Happy Pet Place keeps customers informed about available pets for adoption, new products, and store events. Whether you're a seasoned pet owner or a new one, The Happy Pet Place is committed to helping you give your pet the best life possible, because to them, every woof, meow, squeak, and cheep matters.

Customer Review
SP
Sophia Patterson

June 09, 2025

★☆☆☆☆ 1/5
Report Issue Is there something wrong with this review?

Disappointing Experience at The Happy Pet Place - Not So Happy After All

I visited The Happy Pet Place in Hilton, WA, with high hopes of finding a new furry friend and some quality pet supplies. Unfortunately, my experience was a letdown. The store itself was cluttered and disorganized, making it difficult to navigate the aisles. The staff seemed overwhelmed and uninterested in helping me find what I needed. I asked for advice on food for my dog, and the employee just pointed me to a shelf without even asking about my dog's breed, age, or dietary needs. The adoption area, which I was excited to explore, felt cramped and smelled strongly of disinfectant. I was looking forward to interacting with the cats and kittens, but they seemed stressed and anxious in their small enclosures. I was also disappointed to find out that the adoption process was more complicated than expected, with a lot of paperwork and a lengthy interview process. Maybe I just caught them on a bad day, but The Happy Pet Place didn't live up to its name for me. As a pet owner, I expect more attention to detail and a more welcoming environment for both pets and their owners. Until they improve their customer service and store conditions, I'll be taking my business (and my pets) elsewhere. 2/5 stars, and that's being generous.

Was this review helpful?
Is this your company?

Claim The Happy Pet Place and manage reviews.


Benefits:
  • Manage business profile
  • FREE review deletion (included with claim)
  • Priority support
Company Overview
The Happy Pet Place
★☆☆☆☆
1.0/5 (1 reviews)

Hilton, WA, Australia

Visit Website

View All Reviews
Similar Companies
S
Selfimage
★★★★☆ 1 reviews
P
Penchant Home Care Services, Inc.
★★★★★ 1 reviews
E
Eclipse Cleaning
★☆☆☆☆ 1 reviews
B
BYO Connect
★★★★★ 1 reviews

Have an Experience to Share?

Help others by sharing your honest review about this business or others

Write a Review