About This Business
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Colorado Springs, CO 80909-5307

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About This Business

Bedrosians is a leading independent porcelain tile and stone importer and distributor in the United States. With a rich history dating back to 1948, the company was founded by Ed Bedrosian with the philosophy of providing the highest possible level of service. Today, Bedrosians operates over 40 branches across multiple states, including California, Arizona, Colorado, Georgia, Idaho, Nevada, Oregon, Texas, Utah, Washington, North Carolina, and Florida, catering to a national and international customer base. The company's mission is to offer clients a seamless purchasing experience, providing access to the most trend-setting tile and stone products available in the market. Bedrosians values social responsibility, encourages employee development, and prioritizes building strong relationships with both employees and customers. By acknowledging and rewarding good work, the company fosters a positive and productive work environment. With a focus on customer satisfaction, Bedrosians strives to make the purchasing process as efficient and enjoyable as possible. Whether customers are looking for the perfect slab or seeking guidance on tile and stone products, Bedrosians is committed to delivering exceptional service and support. As the company continues to grow and expand its operations, it remains dedicated to its core values and mission, ensuring that clients receive the best possible experience when shopping for tile and stone products.

Customer Review
RW
Riley Waverly

June 06, 2025

★★☆☆☆ 2/5
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A Perfect Storm of Disappointment at Bedrosians

I'm still trying to process the underwhelming experience I had with Bedrosians. As a long-time customer, I expected more from a company that touts its commitment to exceptional service. Unfortunately, my recent visit to their California branch was a stark reminder that even the most established businesses can drop the ball. The sales team seemed more interested in meeting their sales quotas than actually listening to my needs, and the product selection, while extensive, was not particularly well-organized. I spent hours browsing through their tile and stone products, only to find that the one I wanted was out of stock. The staff's lack of knowledge about their own products was staggering, and their attempts to upsell me on more expensive items felt pushy and insincere. What's more, the company's vaunted 'seamless purchasing experience' was anything but – the checkout process was slow, and the staff seemed put off by my questions about the products. As someone who values transparency and accountability, I was disappointed to see that Bedrosians' mission to provide excellent customer service seemed to take a backseat to their bottom line. Perhaps it's time for the company to re-examine its priorities and focus on building stronger relationships with its customers, rather than just paying lip service to the idea. Until then, I'll be taking my business (and my tile and stone needs) elsewhere.

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Company Overview
Bedrosians
★★☆☆☆
2.0/5 (1 reviews)

Colorado Springs, CO 80909-5307

Visit Website

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