I'm still trying to figure out how a company that promises 'better living through better water' could so utterly disappoint. The 4-stage reverse osmosis technology sounded impressive when I signed up with Hydroz, but what I got was a series of mishaps that left me questioning their commitment to quality. First, the installation was delayed not once, not twice, but three times, each time with a different excuse. When the cooler finally arrived, it was clear that the 'state-of-the-art' label was more marketing hype than reality. The water tasted fine, I'll give them that, but the machine itself was noisy, and the 'unlimited quantities' promise seemed to forget that the device needed regular maintenance to actually work. The real kicker was when I tried to get support - the 'excellent service' they brag about was nowhere to be found. It took multiple calls and emails just to get someone to acknowledge my issue, let alone fix it. For a company that preaches sustainability and reducing plastic waste, it's ironic how much plastic and waste their own operation seems to generate, from the cooler itself to the countless plastic parts and filters that need constant replacement. Perhaps the most disappointing aspect, though, was the lack of transparency. When I asked about the environmental impact of their operations, I was met with vague assurances and no concrete data. It seems Hydroz is more about the idea of sustainability than the practice. My experience with Hydroz has been a stark reminder that sometimes, the promises of innovation and environmental responsibility can be just a facade for poor execution and lack of follow-through. Until they can match their actions to their lofty mission statements, I'd caution anyone considering their services to think twice.