About This Business
About This Business
Primarily Japanese Auto Service is a leading auto repair shop in Tucson, AZ, dedicated to providing the highest quality professional repairs and service at a fair price. With a team of experienced technicians, they can handle anything from simple oil changes to intricate engine and transmission repairs. What sets them apart is their commitment to exceptional customer service, backed by a 3-year/36,000-mile warranty on qualifying repairs, surpassing the industry standard. This warranty demonstrates their confidence in the quality of parts and practices used, as well as the skills of their technicians. To enhance customer convenience, they offer a $25 Uber voucher for appointments and partner with Enterprise Rental Car for easy access to rental vehicles. Additionally, they provide simple and flexible financing options through SNAP Finance and Synchrony. For towing needs, they have partnered with Red & White Towing, ensuring that customers can drop off or pick up their vehicles at their convenience, even after hours. Primarily Japanese Auto Service strives to be a one-stop shop for all auto repair needs in Tucson, AZ, focusing on building long-term relationships with their customers. Their goal is not only to repair vehicles but to ensure that every customer leaves as a satisfied individual and a new friend. By choosing Primarily Japanese Auto Service, customers can expect courteous, friendly, and knowledgeable staff who are willing to answer questions in an unhurried manner, making the auto repair experience as smooth and stress-free as possible.
Customer Review
Disappointing Experience with Primarily Japanese Auto Service
I'm extremely unsatisfied with the service I received at Primarily Japanese Auto Service in Tucson, AZ. As someone who's particular about their vehicle, I was expecting a high level of professionalism and quality work, but what I got was subpar communication and incomplete repairs. The initial estimate seemed reasonable, and the staff appeared friendly, but the actual work took longer than anticipated, and when I picked up my car, I noticed that one of the issues I had brought it in for hadn't been fully addressed. When I questioned this, I was met with a somewhat dismissive attitude, which was disappointing. The 3-year/36,000-mile warranty they boast about doesn't fill me with confidence if the initial work isn't thoroughly done. The $25 Uber voucher was a nice gesture, but it didn't make up for the inconvenience and stress caused by the experience. For a place that claims to focus on building long-term relationships, I felt more like a transaction than a valued customer. Unless they seriously revamp their customer service and ensure that repairs are thoroughly completed, I wouldn't recommend Primarily Japanese Auto Service to anyone.
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Company Overview
Primarily Japanese Auto Service
600 N Stone Ave, Tucson, AZ 85705-8349, US
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