About This Business
About This Business

Woodforest is a community bank dedicated to serving the needs of its customers through exceptional customer service, competitive products, and a commitment to fairness, responsiveness, and professionalism. As a community-focused institution, Woodforest prioritizes building strong relationships with the communities it serves, demonstrated through its various initiatives and services. The bank offers a range of financial solutions, including personal and business banking services, investments, and insurance products, designed to meet the diverse needs of its customers. Woodforest is also deeply involved in community development, with programs aimed at promoting financial health, supporting small businesses, and contributing to the economic growth and revitalization of the areas it serves. Through its ReLi unsecured line of credit, Woodforest provides customers with a low-cost alternative for short-term borrowing needs, reflecting its dedication to helping individuals and families navigate life's unexpected challenges. Furthermore, the bank's commitment to education is evident through Woodforest U, an online resource offering tips, articles, and tools to help consumers manage their finances effectively and protect themselves online. With a strong emphasis on accessibility and customer support, Woodforest operates a user-friendly online platform and mobile banking services, ensuring that its customers can easily manage their accounts, access important financial information, and stay connected with the bank's community initiatives. As an FDIC-insured institution, Woodforest's deposits are backed by the full faith and credit of the U.S. Government, providing an additional layer of security and peace of mind for its customers. Through its awards and recognition, Woodforest has demonstrated its excellence in community banking and its dedication to making a positive impact in the lives of its customers and the communities it serves. Whether through its small business support services, community partnerships, or financial education programs, Woodforest consistently strives to embody its mission of earning customer loyalty and contributing to the well-being of the communities where it operates.

Customer Review
RF
Regina FinanciallyFrustrated

June 06, 2025

★☆☆☆☆ 1/5
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The Woodforest Nightmare: A Cautionary Tale of Unmet Expectations

I've been banking with Woodforest for a while now, and unfortunately, my experience has been a perfect storm of disappointment and frustration. Despite their claims of 'exceptional customer service,' I've found the staff to be aloof and unhelpful, particularly when dealing with issues related to their ReLi unsecured line of credit. The online platform, which promises to be 'user-friendly,' is clunky and often unresponsive, making it a chore to manage my accounts. But what really takes the cake is their lack of transparency when it comes to fees and interest rates. I've been hit with unexpected charges multiple times, and when I try to inquire about them, I'm met with a wall of bureaucratic red tape. As someone who values financial education and responsibility, I'm appalled by Woodforest's lack of effort in providing clear and concise information about their products and services. The Woodforest U resource, which I thought would be a valuable tool, is little more than a marketing gimmick, offering vague tips and advice that don't really address the complexities of personal finance. Overall, my experience with Woodforest has been a resounding disappointment, and I would caution anyone considering banking with them to think twice. With so many other community-focused banks offering more competitive products and genuinely exceptional customer service, it's hard to see why anyone would choose Woodforest.

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Company Overview
Woodforest
★☆☆☆☆
1.0/5 (1 reviews)

United States

1-877-968-7962

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