About This Business
Rosická 358, 664 17 Tetčice, Czech Republic
About This Business
ARTTEC s.r.o. is a Czech company that has been specializing in the production and sale of sanitary equipment for 30 years. Based in Tetčice, near Brno, the company manufactures high-quality whirlpool tubs, massage boxes, hydromassage tubs, shower enclosures, and thermal boxes. For the most demanding customers, ARTTEC offers steam baths and popular hydromassage tubs with light therapy (chromotherapy). The company's selected products can be viewed at their showroom in Tetčice, where the staff is happy to provide necessary information. As a manufacturer, ARTTEC fully oversees the quality of materials and product processing, which is reflected in their 5-year extended warranty. One of the company's advantages is the ability to customize boxes or tubs according to the customer's wishes, allowing them to create tailor-made equipment. Customers can combine different systems to meet their specific requirements, such as combining massage jets, thermal batteries, or chromotherapy. ARTTEC's team is available for consultation and can be reached through their online chat or by phone. The company welcomes customers to their new e-shop and is ready to provide assistance with any questions or concerns. With a strong focus on quality and customer satisfaction, ARTTEC s.r.o. has established itself as a reliable partner for those seeking high-quality sanitary equipment.
Customer Review
Disappointing Experience with ARTTEC's Customer Service
I'm so frustrated with my experience at ARTTEC s.r.o. I visited their showroom in Tetčice, excited to explore their sanitary equipment, especially the hydromassage tubs with light therapy. However, the staff seemed completely uninterested in helping me. I asked about customizing a tub to fit my specific needs, and they just handed me a brochure and told me to 'figure it out.' When I tried to reach out to them through their online chat, I was met with radio silence. It's been weeks, and I still haven't received a response to my inquiries. For a company that prides itself on quality and customer satisfaction, I expected much better. The 5-year extended warranty is meaningless if the customer service is this poor. I ended up taking my business (and my sanity) elsewhere. Maybe ARTTEC should focus on training their staff to actually care about customers before they start selling 'tailor-made equipment.' Until then, I'd advise others to be cautious.
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