About This Business
About This Business
Smith Metal LLC is a premier CNC machine shop and contract manufacturer, proudly holding the ISO 9001:2015 certification and certified as a Service-Disabled Veteran Owned Small Business (SDVOSB). With a rich history spanning over 50 years, the company has established itself as a leader in providing tight tolerance, high-quality products and services to customers across various industries, including aerospace and medical. The team at Smith Metal LLC comprises highly skilled machinists with a collective experience of over 240 years, ensuring precision and excellence in every project. Their state-of-the-art machinery includes advanced CNC machine tools such as CNC Mill-Turn, CNC Milling, CNC Swiss Turning, Wire EDM, Sinker EDM, CNC EDM Drill, Surface Grinding, OD/ID Grinding, 3D Printing, and Laser Engraving. Co-Owner David Sutton, a veteran who completed two tours in Afghanistan as an Apache Helicopter Pilot with the United States Army, brings a unique perspective to the company's operations. Smith Metal LLC is committed to manufacturing excellence, innovation, and customer satisfaction, delivering on-time and competitively priced services that exceed expectations. The company's dedication to its customers is evident in its open-door policy, inviting customers to visit during normal business hours. With a strong foundation built on precision, quality, and customer-centric approach, Smith Metal LLC looks forward to fostering mutually beneficial relationships with its clients and contributing to the growth and development of the industries it serves.
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Customer Review
Overpromised and Underdelivered: A Disappointing Experience with Smith Metal LLC
I'm usually not one to write reviews, but my experience with Smith Metal LLC was a letdown from start to finish. As a procurement manager for a medical device manufacturer, I was looking for a reliable CNC machine shop that could deliver high-quality products on time. Smith Metal LLC's website and sales team presented a promising picture - ISO 9001:2015 certification, state-of-the-art machinery, and a team of experienced machinists. However, the reality was far from it. Our order for custom CNC-milled parts was delayed by three weeks, and when we finally received them, the quality was subpar. The parts had visible imperfections and didn't meet our specifications. When I tried to discuss the issues with their customer service, I was met with a dismissive attitude and a lack of urgency to resolve the problem. For a company that prides itself on its commitment to customer satisfaction and manufacturing excellence, Smith Metal LLC fell woefully short. The open-door policy they boast about? More like a closed-door policy, as my attempts to visit their facility during business hours were rebuffed. Perhaps Co-Owner David Sutton's military background has instilled a rigid, unyielding approach to customer service, but as a customer, I expect more flexibility and a willingness to listen. Needless to say, we won't be doing business with Smith Metal LLC again. With so many other reputable CNC machine shops out there, it's hard to justify the risk of working with a company that can't deliver on its promises.
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Company Overview
Smith Metal LLC
211 S. Webster Street, PO Box 218, Augusta, Michigan 49012, US
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