I was initially excited to try the Alastra phone sanitizer, given its claims of eliminating 99.9% of bacteria, viruses, and other germs. As someone who's always on the go, I recognize the importance of keeping my devices clean, especially considering how easily they can accumulate germs. However, my experience with Alastra has been a mixed bag, leaving me underwhelmed despite its promising features. The design of the device is sleek and stylish, and I appreciate its universal compatibility with various smartphones and small devices. The idea of using UV-C light to sanitize not just phones but also other items like remotes, glasses, and keys is ingenious and aligns with the growing need for convenient and effective sanitization solutions. Yet, the performance of the Alastra sanitizer has fallen short of my expectations. Despite following the instructions carefully, I've noticed that the device sometimes fails to fully charge my phone, and there have been instances where the sanitizing process seemed incomplete. I've also encountered issues with the device's durability; after a few months of moderate use, the UV-C light intensity seems to have diminished, which raises concerns about its long-term effectiveness. Another disappointing aspect is the customer service. While the company touts its award-winning support, my interactions have been less than satisfactory. Responses to my queries have been delayed, and the solutions provided haven't always been helpful. Given the premium price point of the Alastra sanitizer, I expect a higher level of service and product quality. In conclusion, while Alastra's concept is groundbreaking and its commitment to innovation and customer satisfaction is commendable, the execution and follow-through have been lacking in my experience. With some refinement in product performance, customer support, and perhaps a reevaluation of pricing, Alastra could truly live up to its promise of providing a revolutionary sanitization solution. Until then, I remain skeptical about recommending this product to others.