About This Business
About This Business
Akvaterakrmiva.cz is a wholesale catalog specializing in aquarium fish food and other aquatic products. The company has recently transitioned to a new ordering system, which is designed to simplify the process of placing orders for its customers. As part of this transition, customers are required to update their billing and shipping information, as this data could not be transferred from the old system. Additionally, due to security measures, passwords were not transferred, and customers will be prompted to generate a new password upon their first login attempt. The company apologizes for any inconvenience this may cause and appreciates its customers' understanding. Akvaterakrmiva.cz offers a wide range of products, but to view prices and access the full catalog, customers must be logged in. Registration is available for those who are not already registered, and upon verification that the account belongs to a pet store or an aquarium fish breeder, prices will be made available. The company provides customer support via phone at +420 773 100 363 or +420 777 717 194. Recently, the company has changed its price display, now showing prices without VAT, while prices including VAT are displayed in the product details or on the product card. Free shipping is available for orders over 900,- CZK without VAT. More information about shipping prices can be found on the website. Akvaterakrmiva.cz aims to provide its customers with a convenient and secure shopping experience, offering a variety of products for aquarium enthusiasts and professionals alike.
Customer Review
Frustrating Experience with New Ordering System
I've been a loyal customer of Akvaterakrmiva.cz for years, but my latest experience with their new ordering system has left a bad taste in my mouth. The transition to the new system has been nothing short of a nightmare. Having to update my billing and shipping information from scratch was a hassle, and the fact that my password wasn't transferred over meant I had to spend extra time generating a new one. I understand the need for security measures, but it feels like the company didn't consider the inconvenience this would cause for loyal customers like myself. The new system is supposed to simplify the ordering process, but so far, it's only added extra steps and frustration. I've also noticed that prices are now displayed without VAT, which can be confusing, especially for those of us who are used to seeing the final price upfront. The customer support team has been helpful, but it's clear that they're still ironing out the kinks in the new system. Until they get these issues sorted out, I'd caution other customers to be patient and prepared for a potentially frustrating experience. Maybe once the dust settles, Akvaterakrmiva.cz will return to its usual standards of excellence, but for now, I'm taking my business (and my aquarium fish food needs) elsewhere.
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