I must say, my recent interaction with Beaver Brook Saw Shop was a letdown. As a long-time enthusiast of outdoor power equipment, I was excited to explore their offerings, particularly their range of STIHL products. However, the online shopping experience was marred by a cluttered website that made it difficult to find what I was looking for. The search function seemed inadequate, and the product descriptions, while detailed, did not fully address my questions about the battery life and charging times of the equipment. I was interested in the BR-800 and MS-500i models, but the lack of side-by-side comparisons and insufficient customer reviews made it hard to make an informed decision. When I opted for in-store pickup, I was disappointed to find that the staff, while friendly, seemed less knowledgeable about the products than I had expected. They struggled to answer my technical questions about the MS-170 and other models, which further eroded my confidence in their expertise. The emphasis on eco-friendly solutions is commendable, but it feels like the shop is trying to check boxes rather than genuinely understanding and meeting the needs of its customers. For a business that prides itself on its partnership with STIHL and its commitment to quality, I found the overall experience lacking in depth and personalized service. Perhaps with some refinement in their online platform and additional training for their staff, Beaver Brook Saw Shop could better live up to its potential and provide the satisfying experience that customers like myself are seeking.