About This Business
About This Business
One Call Towing, Recovery & Road Service is a leading provider of heavy duty towing, heavy truck recovery, auto towing, and roadside services in Tappahannock, Virginia, and throughout the Middle Peninsula and Northern Neck. With a large and growing fleet of flatbed trucks, heavy wreckers, rotators, and lowboys, the company is equipped to handle a wide range of towing and recovery needs. One Call Towing, Recovery & Road Service offers 24-hour towing, recovery, and roadside assistance, and its team of professionals is committed to providing fast, affordable, and reliable services to its customers. The company's heavy towing services include semi-truck towing, diesel truck towing, commercial truck towing, tractor trailer towing, work truck towing, bus towing, RV towing, and medium-duty towing. One Call Towing, Recovery & Road Service is also a trusted provider of heavy duty recovery services, including diesel truck recovery, semi recovery, construction equipment recovery, and ag equipment recovery. The company's recovery professionals are WreckMaster Certified and are available 24 hours a day, 7 days a week, 365 days a year. With its strong commitment to customer service and its extensive fleet of equipment, One Call Towing, Recovery & Road Service is the go-to source for professional towing and roadside assistance in the region. The company's mission is to provide fast, affordable, and reliable services to its customers, and its team is dedicated to ensuring that every customer receives the best possible service. One Call Towing, Recovery & Road Service is proud to serve the Middle Peninsula and Northern Neck, and its team is always available to help with any towing or recovery needs. Whether you need heavy duty towing, heavy truck recovery, or roadside assistance, One Call Towing, Recovery & Road Service is the company to call. With its 24-hour dispatch center and its team of experienced professionals, the company is always ready to respond to your needs. One Call Towing, Recovery & Road Service is committed to providing the best possible service to its customers, and its team is dedicated to ensuring that every customer is completely satisfied with the service they receive. The company's goal is to be the leading provider of towing and recovery services in the region, and its team is working hard every day to achieve this goal. With its strong commitment to customer service, its extensive fleet of equipment, and its team of experienced professionals, One Call Towing, Recovery & Road Service is the perfect choice for anyone in need of towing or recovery services in the Middle Peninsula and Northern Neck.
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Customer Review
Left Stranded: One Call Towing's Unrealized Promise
I'm still fuming after my experience with One Call Towing, Recovery & Road Service. Their website and marketing materials promise fast, affordable, and reliable services, but my encounter was anything but. I called them for a simple tow after my car broke down on the side of the road in Tappahannock, and what ensued was a series of unfulfilled promises and frustrating delays. The initial phone call was pleasant enough, with the dispatcher assuring me that someone would be there within 30 minutes. An hour and a half later, I was still waiting. I called back, only to be told that the tow truck was indeed on its way but had encountered unforeseen traffic. Another 45 minutes passed, and I decided to call once more, this time speaking with a different representative who seemed entirely unaware of my situation. The lack of communication and updates was staggering. When the tow truck finally arrived, the driver was apologetic and efficient, but by then, the damage to my trust in One Call Towing had been done. For a company that prides itself on its commitment to customer service and boasts about its extensive fleet and 24-hour assistance, the execution fell woefully short. Perhaps it was an off day, but as someone who was left stranded and inconvenienced, it's hard to look past the disappointment. Until they address their operational inefficiencies and improve their communication, I would caution against relying on One Call Towing for your towing needs in the Middle Peninsula and Northern Neck.
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Company Overview
One Call Towing, Recovery & Road Service
5867 Richmond Hwy, Tappahannock, VA 22560
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