About This Business
About This Business

Highpoint Health System with Ascension Saint Thomas is a regional health system majority-owned by Lifepoint Health, dedicated to serving the healthcare needs of communities in northern Middle Tennessee. The system includes multiple hospitals and affiliated clinics, such as Highpoint Health – Sumner, Highpoint Health – Sumner Station in Gallatin, Highpoint Health – Trousdale in Hartsville, and Highpoint Health – Riverview in Carthage, among others. Through its partnership with Ascension Saint Thomas, Highpoint Health brings together clinical excellence, best practices, and talented caregivers to improve access to clinical programs and specialty care for patients. The healthcare system's mission is to collaborate in new ways that expand access to high-quality care and services, enhancing the well-being of the communities it serves. With a strong presence in northern Middle Tennessee, Highpoint Health System with Ascension Saint Thomas is committed to delivering exceptional patient care and fostering a culture of excellence in healthcare. The system's hospitals and clinics offer a wide range of medical services, providing comprehensive care to patients across the region. By combining the strengths of Lifepoint Health and Ascension Saint Thomas, Highpoint Health System is well-positioned to address the evolving healthcare needs of its communities, ensuring that patients receive the best possible care and support. As a leading healthcare provider, Highpoint Health System with Ascension Saint Thomas is dedicated to making a positive impact on the lives of its patients, families, and communities, and to being a trusted partner in the pursuit of health and wellness.

Customer Review
RB
Rachael Brooks

June 06, 2025

★☆☆☆☆ 1/5
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Felt Like a Number, Not a Patient

I recently had the misfortune of visiting Highpoint Health System with Ascension Saint Thomas for what I thought would be a routine procedure. Unfortunately, my experience was marred by inefficiency, lack of communication, and a general sense of being just another statistic rather than a patient. The waiting room was overcrowded, with patients stacked like sardines, and the staff seemed overwhelmed, struggling to keep up with the demand. When I was finally seen, the doctor rushed through my consultation, barely answering my questions and seeming more interested in getting to the next patient than in addressing my concerns. The follow-up care was similarly disappointing, with phone calls going unanswered and messages unreturned. It's disheartening to see a healthcare system that prioritizes volume over patient care. The mission to collaborate in new ways and expand access to high-quality care sounds admirable, but the execution falls woefully short. As someone who was expecting compassionate, personalized care, I left feeling disappointed and disillusioned. With so many options available for healthcare, I would caution others to explore alternative providers that truly put the patient first.

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Company Overview
Highpoint Health System with Ascension Saint Thomas
★☆☆☆☆
1.0/5 (1 reviews)

555 Hartsville Pike, Gallatin, TN 37066

(615) 328-6695

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