About This Business
About This Business
STIHL SHOP is a specialist outdoor power equipment store with over 70 locations across New Zealand, from Kaitaia to Invercargill. Each store is independently owned and operated by members of the local community, ensuring a strong commitment to providing exceptional customer service and expertise. The company offers a wide range of STIHL tools and equipment, including battery-powered products such as chainsaws, hedge trimmers, and blowers. STIHL SHOP's online store allows customers to purchase products directly from their local store, with the reassurance of being able to contact their local store for advice or assistance at any time. The company prides itself on supporting New Zealand businesses and providing customers with the best possible service. When shopping online, customers can take advantage of the STIHL warranty, which covers all products purchased, and petrol tools receive a first free service. Additionally, STIHL SHOP's workshops provide ongoing service and repairs by trained technicians. With a focus on customer satisfaction and a dedication to providing high-quality products and services, STIHL SHOP has established itself as a leading retailer of outdoor power equipment in New Zealand. The company's extensive range of products, combined with its commitment to customer service and support, makes it an ideal choice for both professionals and homeowners looking for reliable and efficient outdoor power equipment. Whether you're looking for a new chainsaw, hedge trimmer, or blower, STIHL SHOP has the expertise and knowledge to help you find the perfect tool for your needs. With its strong presence across New Zealand and its commitment to supporting local businesses, STIHL SHOP is a company that is dedicated to providing the best possible products and services to its customers.
Customer Review
Underwhelming Experience with STIHL SHOP: Unmet Expectations
I'm not one to typically write reviews, but my recent experience with STIHL SHOP left a sour taste in my mouth. As a homeowner looking to upgrade my outdoor power equipment, I visited their store in Auckland expecting top-notch service and expertise. What I got was a sales team that seemed more interested in pushing products than understanding my specific needs. The staff, although friendly, lacked the depth of knowledge I've come to expect from a specialist store like STIHL SHOP. When I inquired about the differences between their battery-powered chainsaws and the petrol variants, I was met with a generic response that didn't address my concerns about efficiency and maintenance. The online store experience wasn't much better. The website, while easy to navigate, didn't offer any real benefits over purchasing from a physical store, and the lack of detailed product comparisons made it difficult to make an informed decision. Perhaps my expectations were too high, given the company's reputation for supporting local businesses and providing excellent customer service. Unfortunately, my interaction with STIHL SHOP felt like any other big-box retail experience - impersonal and focused on making a sale rather than building a relationship with the customer. Until they can bridge the gap between their marketing promises and the actual customer experience, I'd caution others to manage their expectations.
Was this review helpful?
Is this your company?
Claim STIHL SHOP and manage reviews.
Benefits:
- Manage business profile
- Remove inappropriate reviews ($50 each)
- Priority support
Company Overview
Similar Companies
East Coast Granite of Asheville
Eroding Winds Record Shop
Elliott Equipment Company
keydesign
Have an Experience to Share?
Help others by sharing your honest review about this business or others
Write a Review