About This Business
About This Business
Gross Machine, Inc. has been a trusted partner for leading companies for over four decades, earning the reputation as the 'best kept secret in CNC manufacturing.' Founded in 1976 by R. Bruce Gross, the company started in the basement of the Gross family home and has since grown into a renowned precision parts manufacturer. With a strong commitment to building lasting business relationships, Gross Machine specializes in creating prototypes, production runs, and sub-assemblies with superior accuracy. The company's state-of-the-art equipment allows for the machining of parts made from a wide range of materials, including titanium, 316 stainless steel, aluminum, and most other metals and plastics. Gross Machine's capabilities and equipment have expanded significantly over the years, with the addition of 5 CNC mills and 7 CNC lathes. Today, the company is led by Bruce Gross, who took over full-time operations in 2001 following his father's retirement. Under Bruce's leadership, Gross Machine has continued to expand its operations, acquiring new machines and equipment to maximize value for its customers. With a focus on precision, quality, and customer satisfaction, Gross Machine has established itself as a reliable and skilled partner for companies across various industries. Whether it's a small prototype or a large production run, Gross Machine is dedicated to delivering consistent and precise parts that meet the exacting standards of its clients. By choosing Gross Machine, customers can expect personalized service, with Bruce Gross personally overseeing each project to ensure that every part meets the company's high standards. With its rich history, commitment to quality, and dedication to customer satisfaction, Gross Machine, Inc. is the go-to partner for companies seeking precision parts manufacturing services.
Customer Review
Precision Lost in Bureaucracy and Outdated Practices
I'm still trying to figure out how a company like Gross Machine, Inc. has managed to stay in business for over four decades with such an archaic approach to customer service and manufacturing. As someone who values precision and attention to detail, I was thoroughly disappointed with my experience. The initial consultation with Bruce Gross seemed promising, but as the project progressed, communication became sparse and unhelpful. It took multiple follow-ups just to get a status update, and even then, the information was vague and uninformative. The parts we received were subpar, with noticeable defects that should have been caught in quality control. When I brought this to their attention, I was met with resistance and a clear lack of willingness to take responsibility or make things right. For a company that prides itself on precision and quality, the final product was a stark contradiction. The state-of-the-art equipment they boast about seems to be nothing more than a marketing gimmick, as the end result did not reflect the level of sophistication they claim to possess. Perhaps the most disheartening aspect was the lack of personalized service that they advertise. Bruce Gross's personal oversight, which is supposedly a hallmark of their business, was nowhere to be found when issues arose. It felt like just another case of a family business resting on its laurels, too comfortable in its reputation to innovate or genuinely care about customer satisfaction. Unless Gross Machine, Inc. undergoes significant reforms in their operational practices, customer service, and commitment to quality, I would strongly advise potential clients to seek alternatives that can deliver on the precision and reliability they promise.
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Company Overview
Gross Machine, Inc.
1760 Costner Drive, Warrington, Pennsylvania 18976, US
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