About This Business
About This Business

AstenJohnson is a global manufacturer of pulp and paper machine clothing, advanced and filtration fabrics, filaments, and nonwoven fabrics for filtration, automotive, and other industries. With a strong focus on sustainability, the company protects and carefully manages its resources while actively supporting its communities. Since 2005, AstenJohnson's experts have provided training and support to papermaking newcomers and veterans alike, helping them achieve new heights of performance. The company is committed to researching and developing new ways to lower costs, improve efficiencies, and advance the paper industry. AstenJohnson's products include paper mill products, pulp mill products, and nonwovens and filtration solutions. The company's latest breakthrough, Nitro, is designed to increase speed and improve performance. With a global presence, AstenJohnson has established partnerships with experienced representatives, such as Servicios Sirpac Spa in Chile, to provide seamless technical support and service to its customers. The company's mission is to work with its customers to increase their productivity and improve their bottom line, while prioritizing sustainability and community support. AstenJohnson's values are reflected in its commitment to being 'made of a stronger fiber,' both in terms of its products and its approach to business. By combining industry expertise with a focus on innovation and sustainability, AstenJohnson aims to advance the paper industry and support the success of its customers.

Customer Review
EW
Eleanor Windsor

June 06, 2025

★☆☆☆☆ 1/5
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Disappointing Experience with AstenJohnson's Customer Support

I've been working in the paper industry for over a decade, and I was excited to learn about AstenJohnson's commitment to sustainability and community support. However, my experience with their customer support team has been nothing short of disappointing. Despite their claims of providing 'seamless technical support,' I've encountered numerous delays and unfulfilled promises. The Nitro product, which they touted as a game-changer, has not lived up to its hype. In fact, it's caused more problems than solutions for our production line. I've tried to reach out to their representatives, including Servicios Sirpac Spa in Chile, but the communication has been slow and unhelpful. As someone who values transparency and accountability, I'm disappointed in AstenJohnson's lack of follow-through on their promises. It seems that their focus on sustainability and innovation is not matched by their commitment to customer satisfaction. Until they address these issues, I would not recommend AstenJohnson to my colleagues in the industry.

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Company Overview
AstenJohnson
★☆☆☆☆
1.0/5 (1 reviews)

Charleston

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