About This Business
About This Business
Itafran is a French specialist in the industrial sector, renowned for its distribution of power transmission components. Founded in 1976, the company has evolved into a veritable treasure trove of mechanical transmission components, selected to meet all requirements and propel projects towards excellence. With 140,000 references and 2 million parts in stock, Itafran can meet all transmission needs, offering a wide range of products including motors and gears, linear guideways, bearings and bearing housings, pulleys and belts, chains and sprockets, couplings and clamping, and accessories. The company's logistics platform features six workshops that cater to production and customization needs, providing services such as cutting and customizing drive chains, sleeve cutting for synchronous belts, reworking of standard machining, custom fabrication with drawing, cutting of linear guide rails, and assembly of geared motors. Itafran prioritizes customer satisfaction, with a dedicated section for quick answers to frequently asked questions and the ability to integrate customers' part numbers into their ERP system. As part of the Le Goff Group, a French family-owned group specializing in the design, manufacture, and distribution of mechanical transmission components, Itafran benefits from a gear cutting and grinding potential unrivaled in France. With 8 million items in stock, 10,000 m² of fully-equipped warehouse space, and 45,000 items available for same-day delivery, Itafran is well-equipped to serve its 3,900 satisfied customers across 77 countries. The company's commitment to excellence is reflected in its partnerships with 25 trusted factories and its shipment of 4.6 million items worldwide each year. Whether you're looking for standard products or customized solutions, Itafran's team of technical sales representatives is available to provide support and guidance, ensuring that customers receive the best possible service and solutions for their mechanical transmission needs.
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Customer Review
Disappointing Experience with Itafran's Customer Support
I'm extremely disappointed with the service I received from Itafran. As a long-time customer, I expected more from a company that prides itself on customer satisfaction. Unfortunately, my recent experience was a letdown. I had ordered a custom fabrication with drawing for a geared motor, but the delivery was delayed by three weeks. When I tried to contact their customer support, I was met with a lack of urgency and unhelpful responses. The team seemed more interested in apologizing than actually resolving the issue. I was told that the delay was due to 'unforeseen circumstances,' but no further explanation was provided. As someone who relies on Itafran for critical mechanical transmission components, this level of service is unacceptable. The company's logistics platform and vast inventory are impressive, but it's the people that make the difference. In this case, Itafran fell short. I hope they take my feedback seriously and improve their customer support. Until then, I'll be exploring alternative options for my transmission needs.
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