About This Business
21600 Woodward Avenue, Ferndale, MI 48220-2551, US
About This Business
Suburban Ford of Ferndale is a leading Ford dealership located at 21600 Woodward Avenue in Ferndale, Michigan. The company is dedicated to providing top-notch customer service and a wide range of new and used Ford vehicles to drivers in Detroit, Royal Oak, Oak Park, and Southfield. With a team of expertly trained technicians, Suburban Ford of Ferndale offers routine maintenance services such as oil changes, tire rotations, and brake repairs, as well as OEM-approved parts to ensure the longevity of their customers' vehicles. The dealership strives to make financing a new or used car a simple process, with comprehensive auto loan and lease options available. Suburban Ford of Ferndale also proudly offers a variety of Roush Performance parts and customized vehicles, representing true automotive excellence. Whether customers are looking for a sporty electric crossover or a legendary pickup truck, the dealership has the right new Ford model to match their driving needs and budgets. With a commitment to customer satisfaction at every level of their business dealings, Suburban Ford of Ferndale aims to create lifelong customers and close ties with their surrounding communities. The company takes pride in offering excellent customer service and a quick, convenient buying process, making it a one-stop shop for all driving needs. From sales and financing to service and parts, Suburban Ford of Ferndale is the go-to destination for Ford enthusiasts in the area. With its wide range of inventory and helpful services, the dealership is well-equipped to meet the needs of its customers. As a trusted member of the community, Suburban Ford of Ferndale is dedicated to providing an exceptional car-buying experience that exceeds customer expectations. By offering a comprehensive selection of new and used Ford vehicles, as well as expert maintenance and repair services, the dealership is poised to remain a leading player in the automotive industry for years to come. With its strong commitment to customer satisfaction and its wide range of products and services, Suburban Ford of Ferndale is the perfect destination for anyone in the market for a new or used Ford vehicle.
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Customer Review
Oil Change Nightmare: A Lesson in Overpromising and Underdelivering
I took my F-150 to Suburban Ford of Ferndale for a routine oil change, expecting the usual efficient service I've come to expect from Ford dealerships. Unfortunately, what I got was a masterclass in how to turn a simple maintenance visit into a frustrating ordeal. First, they lost my keys. Yes, you read that right - they misplaced the keys to my truck. I was told it would be a 30-minute wait, but after an hour and a half, I still hadn't seen my vehicle. When I asked to speak to a manager, I was met with a dismissive attitude and a bunch of excuses. The oil change itself? Overpriced and lacking any real explanation of what was done or why. To top it all off, they tried to sell me on some unnecessary 'performance upgrades' that would supposedly 'enhance my driving experience.' Newsflash: if you can't even get the oil change right, I'm not trusting you with anything else. As someone who's owned Fords for years, I'm disappointed in the lack of attention to detail and customer care displayed by Suburban Ford of Ferndale. Unless they seriously revamp their service department, I'd advise fellow Ford enthusiasts to take their business (and their vehicles) elsewhere.
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Company Overview
Suburban Ford of Ferndale
21600 Woodward Avenue, Ferndale, MI 48220-2551, US
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