About This Business
About This Business
Duplicatta is a Brazilian e-commerce company specializing in fashion products. They offer a wide range of clothing items, including tops, dresses, and pants, with a focus on providing high-quality products at affordable prices. The company's mission is to make fashion accessible to everyone, and they strive to achieve this by offering competitive pricing, cashback rewards, and free shipping on orders above R$ 300. Duplicatta also provides a convenient payment system, allowing customers to pay with credit cards in up to 3 installments without interest. Additionally, customers can receive a 3% discount on payments made via Pix. The company is committed to providing excellent customer service, with a dedicated support team available to assist with any questions or concerns. Duplicatta's product line includes a variety of stylish and trendy items, such as the Top Long Baddie w/ scarf, Top Milly Off White, Minissaia Pretty Boss, Calça Star, Baby Tee Dupli, and Vestido Milly Off White. These products are available in different sizes, colors, and prices, catering to a wide range of customers. With its strong online presence and customer-centric approach, Duplicatta has established itself as a reputable and trustworthy brand in the Brazilian fashion market. The company's goal is to continue providing its customers with the best possible shopping experience, while also expanding its product offerings and improving its services. By focusing on quality, affordability, and customer satisfaction, Duplicatta aims to become a leading player in the Brazilian e-commerce industry.
Customer Review
Disappointing Experience with Duplicatta - Quality Issues and Poor Customer Service
I'm really disappointed with my recent purchase from Duplicatta. I ordered the Top Long Baddie w/ scarf and the Minissaia Pretty Boss, but the quality of both items was subpar. The top was made of cheap material and the scarf that came with it was already frayed. The miniskirt was also poorly made, with uneven seams and a weird smell. I tried to contact the customer service team, but they didn't seem to care about my issues. They just kept sending me automated responses and didn't offer any real solutions. I asked for a refund, but they said it would take 30 days to process, which is ridiculous. I've never had such a bad experience with an online retailer before. The 3% discount for paying with Pix is not worth the hassle. I would not recommend Duplicatta to anyone. The prices may be affordable, but the quality is not worth it. I expect more from a company that claims to prioritize customer satisfaction.
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