I've been a member of GoodLife Fitness at Markville Mall for about six months now, and I must say, the initial excitement has worn off. What drew me in was the promise of state-of-the-art equipment and a supportive environment, but what I've experienced is a crowded, overpriced gym with subpar customer service. The group fitness classes, which were a major selling point for me, are often overcrowded, with some classes having upwards of 30 participants. This not only makes it difficult to get any meaningful attention from the instructors but also creates an environment that feels more like a chaos than a focused fitness session. The personal training sessions, while helpful, come at an additional cost that, in my opinion, is not justified by the quality of service provided. The online Member Portal, which is supposed to be a convenient tool for managing my account and tracking progress, is clunky and not very user-friendly. It often takes several attempts to log in, and the interface is not intuitive. What's more, the 'special promotions' they occasionally offer seem to be more of a marketing gimmick than a genuine attempt to make fitness more accessible. The discounted enrollment fees are offset by the high monthly membership costs, which, considering the quality of service and facilities, feel exorbitant. My experience with GoodLife Fitness has been underwhelming, to say the least. The facilities, while modern and clean, are not sufficiently maintained during peak hours, leading to equipment being out of order and cleanliness issues in the locker rooms. The staff, while friendly, seem overwhelmed and are not always available to assist with questions or concerns. Overall, I would caution potential members to carefully consider their options. While GoodLife Fitness presents itself as a premium fitness experience, the reality is that it often falls short of expectations. Unless significant changes are made to address the issues of overcrowding, customer service, and the overall value proposition, I would not recommend GoodLife Fitness to anyone looking for a comprehensive and supportive fitness experience.