I recently had the misfortune of dealing with Arcare Aged Care Noosa, and I must say, my experience was thoroughly underwhelming. Despite their claims of providing a 'premium coastal aged care residence' with a 'unique community hub' and 'vibrant and engaging environment,' what I found was a lackluster facility that failed to deliver on its promises. The private ensuite rooms, while nicely decorated, felt more like hotel rooms than actual homes. The boutique café and private dining room, which sounded impressive on paper, were often closed or had limited hours, making it difficult for residents to actually use them. The well-equipped gym, a major selling point for my family, was frequently out of order, and the staff seemed apathetic about getting it fixed. The intimate lounge rooms, meant to foster a sense of community, were usually empty and lacked any real sense of warmth or connection. The manicured gardens, while visually pleasing, were not well-maintained, with overgrown plants and uneven pathways. But what really disappointed me was the lack of follow-through on their 'Relationship-First Approach.' The staff, while friendly, seemed more focused on checking boxes and following procedures than actually getting to know the residents and their families. Activities like fitness classes and movie nights, which sounded fun, were either poorly attended or poorly executed. The hairdressing services and private dining room, meant to be special perks, felt like afterthoughts. As someone who was expecting a high level of care and support, I was dismayed by the lack of attention to detail and the general sense of disorganization. Perhaps the most telling sign of the facility's shortcomings was the high turnover rate among staff. It seemed like every time we visited, there were new faces, which made it difficult to build any real relationships. For a facility that prides itself on its 'Relationship-First Approach,' this was a major red flag. Overall, my experience with Arcare Noosa was a letdown. While the facility has a lot of potential, it falls short in several key areas. Until they can address these issues and actually deliver on their promises, I would not recommend Arcare Noosa to anyone looking for a supportive and engaging aged care community.